Dedicated student with advanced communication skills and a strong commitment to customer service. Experienced in team collaboration and analytical thinking, ready to support program development and enhance user experiences.
Overview
1
1
year of professional experience
Work History
INTERNSHIP STUDENT
NYU CS4CS
07.2024 - 08.2024
Acquired in-depth knowledge of cybersecurity through coursework at DTCC in New Jersey.
Conducted research on cybersecurity's impact on individuals and communities.
Analyzed victimization patterns related to black hat schemes and cyber attacks.
Developed a comprehensive understanding of defense strategies and tactics in cybersecurity.
Researched to support program development and strategic planning initiatives.
Collaborated effectively within teams while also excelling independently.
SYEP
WALGREENS
07.2024 - 08.2024
Delivered exceptional customer service by assisting with inquiries and purchases.
Maintained optimal store organization through effective inventory management and stocking.
Labeled and organized merchandise for clear pricing and enhanced presentation.
Supported various departments by performing general store duties as required.
Prioritized tasks to achieve service goals efficiently.
Identified and addressed customer needs promptly.
Engaged customers through effective interpersonal skills during face-to-face and phone interactions.
Accurately completed daily duties to ensure operational efficiency.
INTERNSHIP STUDENT
PATHFINDER
03.2024 - 06.2024
Gained practical programming experience through real-world projects at various worksites.
Managed and maintained websites for multiple businesses to ensure functionality.
Designed and developed custom websites tailored to specific client needs.
Enhanced website management skills and client collaboration through hands-on initiatives.
Communicated effectively with team members to maintain project alignment and monitor progress.
Collaborated with teams to support organizational goals and build relevant experience.
Shadowed experienced staff to learn advanced techniques and industry practices.
VOLUNTEER
CHINESE AMERICAN PLANNING COUNCIL
07.2023 - 08.2023
Facilitated technology assistance for seniors to enhance daily living and connectivity.
Provided translation services to bridge communication gaps among diverse populations.
Organized educational workshops on social services for community awareness.
Coordinated volunteer schedules and activities to ensure program support.
Engaged with community members to collect feedback on program effectiveness.
Collaborated with volunteers to foster a positive work environment.
Supported community events through preparation, setup, and breakdown activities.
FREELANCE
Ensured safety and well-being of children while providing entertainment during babysitting sessions.
Supervised and cared for pets through feeding, walking, and maintenance activities.
Regularly assisted friends and family with babysitting and pet care needs.
Developed strong relationships based on trust with both children and animals.
Education
University - COMPUTER SCIENCE
NORTHEASTERN UNIVERSITY
Boston, MA
06.2029
High School Diploma -
FOREST HILLS HIGHSCHOOL
Forest Hills, NY
06.2025
Skills
Integrity and honesty
Advanced technology proficiency
Effective communication
Customer service excellence
Strong work ethic
Collaborative teamwork
Project management expertise
Programming skills
Quick learner
Languages
MANDARIN, good
ENGLISH, Native speaker
References
ERIC LIU, TLiu6@schools.nyc.gov
Extracurricular Activities
ROBOTICS
Placed 3rd in the city/state championship as a rookie team
securing financial support from local businesses.
Lead Programmer for FTC team #22359, guiding technical development and strategy.
Hosted workshops for middle and elementary students, teaching robotics basics.
Mentored Halsey's FTC team #12527, providing weekly guidance on building chassis and programming fundamentals.
Collaborated with the FHHS E-Waste Drive to recycle unwanted devices.
Partnered with DegreeNYC to deliver robotics workshops in underserved middle schools.
Partnered with STEM Ladies to help combat gender inequality in STEM fields.
Won multiple awards including Design Award and Control Award.
Made it to super qualifiers and ranked overall number 2 in NYC.
Billing Coordinator at NYU Langone Hospital System and NYU School of MedicineBilling Coordinator at NYU Langone Hospital System and NYU School of Medicine