Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Soraayah Carter

Milwaukee,WI

Summary

A dedicated and compassionate PCA with a track record of efficient and productive work, both independently and collaboratively. I take pride in delivering exceptional patient care, leveraging strong skills in medication administration and mobility assistance. My approach is characterized by excellent communication, genuine empathy, and unwavering patience, ensuring the well-being and comfort of clients in diverse settings. As a dedicated and adaptable professional with a proactive attitude and a strong work ethic, I learn quickly, and I am eager to contribute to a proactive team and support company goals. My resourcefulness and effective communication skills, as a Member Care Representative and Senior Call Center Representative known for high productivity and efficient task completion, further enhance my ability to provide top-notch service and build strong relationships. I am confident that my commitment and diverse skills would make me a valuable asset to your company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Member Care Representative

TZ Insurance Solutions LLC
Milwaukee, WI
06.2024 - Current
  • Provided comprehensive guidance to Medicare members, explaining their coverage options and potential additional benefits.
  • Assisted members in understanding their insurance plans and identifying opportunities to maximize their benefits.
  • Addressed member questions and concerns regarding their insurance policies and related services in a timely and effective manner.
  • Clearly explained plan benefits and options, potentially highlighting advantages like home delivery services for medications to patients.
  • Maintained clear and professional communication with members via phone to provide necessary support and information.
  • Strived to achieve high levels of member satisfaction through empathetic and effective service.

PCA Personal Care Assistant

Agape Home Health Care LLC
Milwaukee, US
09.2016 - 02.2024
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Performed housekeeping tasks to keep patient areas clean and sanitized.
  • Transported and accompanied client from one location to another in an efficient manner; such as doctors appointments.
  • Communicated regularly regarding any changes in client status or behavior that require attention.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Managed household duties such as grocery shopping and errand running with the client.
  • Administered medications and educated patient on correct at-home administration.

Senior Call Center Representative

HSA Bank a Division of Webster Bank
Milwaukee, US
11.2018 - 04.2022
  • Provided comprehensive support to brokerage account holders, addressing inquiries and facilitating account management.
  • Efficiently processed debit card orders and cancellations, ensuring accuracy and timely service for account holders.
  • Guided account holders through the account closure process, ensuring a smooth and compliant experience.
  • Successfully resolved escalated account holder issues through effective communication and problem-solving, contributing to customer satisfaction.
  • Accurately and efficiently processed necessary forms to maintain account continuity for clients.
  • Proficient in Microsoft Office Suite, utilizing tools for efficient task management and communication.
  • Demonstrated strong typing skills with a speed of 60 words per minute, ensuring efficient data entry and communication.
  • Effectively managed time and prioritized tasks to meet deadlines and provide timely support.

Furniture Care Representative

JCPenney Logistics
Milwaukee, US
01.2018 - 09.2018
  • Professionally and efficiently responded to inbound customer calls, addressing inquiries and providing support.
  • Efficiently processed customer orders and resolved discrepancies, maintaining order accuracy and customer satisfaction.
  • Conducted outbound follow-up calls to customers regarding deliveries, ensuring a positive post-order experience.
  • Utilized product knowledge to identify upselling and cross-selling opportunities during customer interactions, driving sales growth.

Education

Associate - Business management

MATC
Milwaukee, WI
05.2015

Skills

  • Customer service
  • Customer Support
  • Call Center
  • Customer Care
  • CSR
  • Word Processing
  • Supervising Experience
  • Typing
  • Microsoft Outlook
  • Data Entry
  • Administrative Experience
  • Upselling
  • Computer Skills
  • Microsoft Powerpoint
  • 10 Key Data Entry
  • Clerical Experience
  • Front Desk
  • Office Management
  • Communication skills
  • Negotiation

Certification

  • Driver's License
  • Food Handler Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Customer service, Proficient, 06/01/22, Identifying and resolving common customer issues
  • Administrative assistant/receptionist, Proficient, 06/01/22, Using basic scheduling and organizational skills in an office setting

Timeline

Member Care Representative

TZ Insurance Solutions LLC
06.2024 - Current

Senior Call Center Representative

HSA Bank a Division of Webster Bank
11.2018 - 04.2022

Furniture Care Representative

JCPenney Logistics
01.2018 - 09.2018

PCA Personal Care Assistant

Agape Home Health Care LLC
09.2016 - 02.2024

Associate - Business management

MATC
Soraayah Carter