Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic
Sorabh Tyagi

Sorabh Tyagi

Recruitment Manager
Milpitas,California

Summary

I have over 20 years of experience working in diverse and increasingly responsible work roles spanning Human Capital Management, Full-cycle Workforce Management, Solution Design, SaaS Technology implementation, Technical Support, Client /Account Management, Customer Success, Process Development, Operations and Revenue Management.

I have participated in and spearheaded the restructuring of operational performance to deliver quality service and drive industry best practice standards. My career has provided valuable foundations in which to demonstrate my business expertise within a highly demanding and competitive industry. My ability to design, coordinate and implement innovative business and technical plans to achieve defined targets has consistently been maintained and is fundamental to my career advancement.

As a team-spirited leader, I value the contributions of all members of the team and foster the development of constructive relationships and collaboration between customer service, sales and technical teams. I am passionate about people and their development and have mentored and coached team members as well as other staff in aspiring for and achieving their stretched goals. Furthermore, I have promoted the appreciation of customer feedback and the rapid, relevant responses and solutions to identified issues.As a coach & mentor within the team, I constantly seek out opportunities for improvements and learning and have recently developed a cross-business unit mentoring framework for my team to support, challenge & guide the development of my people.

Being results–driven, I am focused on delivering the benefits of new technology to assist service staff to `work smarter’ earning a reputation for effectively leading and directing positive cost benefits and quality performance of human and material resources in diverse and challenging times. My financial administration skills, organizational framework and strategic planning will also enable the successful implementation of change initiatives in service management teams.

Overview

24
24
years of professional experience

Work History

Recruitment Manager

RST Recruitment
Milpitas
10.2023 - Current
  • Improved operational efficiency by streamlining processes and implementing innovative strategies.
  • Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.

Sr. Operations Manager

Prosperix
San Jose
11.2021 - 10.2024
  • Managing the complete Operations of Prosperix including Workforce Management Software
  • VMS and Crowd Staffing Marketplace – an AI-based technology-driven hiring SaaS platform
  • My role involves a complete life-cycle of Human Capital Management Activity - Technology
  • Implementation and support, End-to-End Workforce Management (On-Boarding, Payroll
  • Employee Relations and Off-Boarding) and ensuring Revenue maximization
  • Gamification of the
  • Rewards to the Talent Suppliers
  • Involved in Sales support implementations and demos for prospective clients during the RFX process
  • Efficiently discharging duties as Head of Operations overseeing all day-to-day activities
  • End-to-end implementation of the VMS solution / Marketplace app
  • Solution planned as per the requirements of the clients and ensure smooth set-up
  • Educate and support the customer on how to best use our products and services
  • Ensure customer engagement by leading workshops
  • Lead the Technical support team to support the customers/users
  • Lead change projects, improve processes and educate the customers to help them be successful with the product implementation goals
  • Management of day-to-day Operations of the CS marketplace optimizing/maximizing
  • Operational Revenue
  • Prioritize programs/requirements, Responsible for allocating requirements to the team based on various criteria
  • Managing the company's payroll system, including entering and updating employee information, calculating pay and deductions, and generating pay statements
  • Ensuring that employee time and attendance records are accurate and complete
  • Calculating and processing employee pay, including salaries, bonuses, and other forms of compensation
  • Ensuring that payroll is processed in a timely and accurate manner and that all employees are paid correctly and on time
  • Coordinating with other departments, such as human resources and finance, to ensure that payroll information is accurate and up-to-date
  • Staying current with local and federal laws and regulations related to payroll and employment
  • Payroll Audit: Reviewing and verifying the accuracy and completeness of payroll records and processes
  • Ensuring the records in the different apps/systems are matching and compliant
  • SLA reporting and management; developing reporting metrics, forecasts and quality measures
  • Working closely with the leadership to understand their future business planning and any new business, to ensure that an appropriate plan is developed and delivered
  • Take initiatives for process improvement to improve productivity, reduce cost, improve quality, etc
  • Participate in daily/weekly calls with the team to understand their needs and priorities
  • Maintaining all MIS reports and publishing periodical reports
  • Workforce reports, payroll records, revenue, gross margins and net margins.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Administrator

IDC Technologies
01.2019 - 11.2021
  • I am responsible for the complete setup, administration, configuration and management of our HubSpot CRM and marketing automation platform
  • This included creating and organizing our data schema through custom fields, objects and page layouts to track all important account, contact, deal and ticket information within the system
  • I established user permissions and security roles to ensure appropriate access for our various teams
  • I am also managing all user accounts, maintaining accurate profiles and enabling/disabling logins as needed
  • I configured workflows, forms and landing pages within the application
  • This involved linking different HubSpot apps together through customized pipelines and automation to streamline our marketing, sales and customer service processes end-to-end
  • Also, I oversee email template management and work with our marketing team to design and deploy targeted email campaigns
  • Through in-depth knowledge of HubSpot's capabilities and best practices, I provide ongoing optimization, support and training for our users
  • I track key performance metrics and implement enhancement initiatives based on data insights
  • As the single point of contact for all
  • HubSpot-related activities, I am responsible for the health, performance and strategic utilization of the HubSpot platform across our organization
  • Achievements:
  • Successfully Onboarded several clients to ensure smooth implementation of the complete workflow management from the Platform
  • It included full-cycle software (SaaS)
  • Implementations and Technical support
  • Set up Healthcare division from Scratch and supporting 12 Healthcare chains in the US
  • Suggested several product/platform enhancements to improve workflow and user experience
  • Delivered creative strategies on the Reward management system to attract traction and submissions on rare and difficult-to-fill jobs
  • Reached 100 % fill ratio on Prosperix managed programs/clients.

Sr. Manager, (Division Head)

FAHM TECHNOLOGIES
Ahmedabad, Atlanta, GA
07.2018 - 12.2018
  • Creating and Heading the Marketplace & MSP-VMS US Staffing division of IDC Technologies
  • My role involved a complete cycle from Hunting / Farming of the Direct / MSP Clientele to the full-cycle recruitment
  • Efficiently discharging duties as Head of the newly set-up division
  • In charge of all day-to-day activities
  • Responsible for overall Contingent Staffing and business development activities
  • Registration / Enrollment of IDC with Hiring Marketplace’s, MSP’s and to partner with the
  • Program managers/directors of end-clients
  • Account Management of the clients and ensuring the focus of the client on our organization and Involvement in the entire recruiting process from getting requirements, sourcing the right candidates, arranging technical interviews, and rate negotiations till closing the deal
  • Training Account managers, team leaders and recruiters and helping wherever there is a need in forming a strategy of sourcing the resumes using different methodologies via ATS
  • Jobsites or Social networks, the closing of candidates
  • Focus on hiring of candidates in the areas of niche skills and where the urgency of hiring is the maximum and delivering them with ease while maintaining very short turn-around times and Match Quality
  • Focusing on the following Industries Information Technology, Healthcare
  • Pharmaceuticals, Engineering and Manufacturing and Light Industrial
  • Achievements:
  • Signed up 6 direct / MSP clients and 3 Marketplace clients
  • Worked closely with the Program Managers of the MSPs like TAPFIN (Manpower)
  • Randstad Sourceright, Pontoon, Agileone, KellyOCG, Workforce Logiq, Guidant Global etc
  • Focused on Information Technology, Pharmaceuticals, Healthcare, Life-sciences &
  • Medical Devices industries, Engineering and Light Industrial

Senior Business Manager

RAYYAN SUPPORT SERVICES
Gandhinagar
09.2013 - 07.2018
  • I was deputed in Gandhinagar, Gujarat to oversee all the export activities of the company spanning the whole of India
  • Major movement of all the food products mainly Fruits and
  • Vegetables is done from two ports Mundra & Nhava Sheva or JNPT, and minor movement from other ports like Tuticorin and Kochi
  • Recruitment of staff for the operations spanning locations both in India and Oman
  • New Business Creation & Development, Mobilization & Delivery
  • Management
  • Achievements:
  • Was responsible for recruiting over 70 professionals at different levels in India and Oman to ensure the smooth functioning of the organization and the global branches
  • Developed a good network of Suppliers, Vendors, Shipping companies and laboratories mainly in Gujarat
  • Maharashtra and other parts of India
  • The Company’s focus being very high on Quality and hence I work endlessly to create and improve the Quality of the Products and also the service of continuous and timely delivery
  • Involved in the complete life-cycle management of Exports from the Indian side and similarly
  • Imports from the Oman Side.

Head of Operations

US IT Staffing
Bangalore
05.2000 - 08.2013
  • Efficiently discharging duties as Profit Center Head and Charge of Operations; responsible for overall business development and control of operations
  • Maintain consistent ‘Customer Relationship Management’ of all customers in the portfolio
  • Recruiting staff members and training them on aspects of Technical Recruitment
  • Being a hands-on technical recruiter, working alongside the team in all aspects of recruitment
  • Recruitment across locations in the US, Europe, Japan & India
  • Support the customer business drivers and the Sales team strategy to win business
  • Oversee the implementation of all contracted deliverables
  • Exemplifying the Career Destiny Values & Behaviors and Cultural Priorities
  • Holding regular meetings with delivery stakeholders, ensuring implementation of the contract
  • Achievements:
  • Grew the company to a team size of 150
  • During my tenure with the company, the client list jumped to a large number, having 250 + active clientele
  • Were the topmost performing service providers for some of the best in the Industry like
  • Amazon, EMC, Alcatel-Lucent, IBM, SAP, Wipro Technologies, HCL, Cisco, Huawei, etc
  • Closed position across locations, industries & ranks
  • Extreme Management to manage the deliverables on some occasions when quick scaling up was required to attend to the requirements to achieve targets
  • Awarded Shares of the company and was included in the ownership of the company
  • Sorabh Tyagi

Education

M.Sc. - Statistics

Vinayaka Missions University
2012

Bachelors - Hotel Management

Bangalore University
1997

Skills

  • HR process -End-to-End Workforce Management, Payroll Management, Full Cycle
  • Recruitment
  • Software/SaaS - Prosperix SaaS (Xponential), Ceredian (Dayforce), ZohoRecruit, Workato
  • Paycom, Chris21, Xero payroll, Fieldglass, Acceleration VMS, SimplifyVMS, Einsteen II
  • Tools – HubSpot, Tableau, Intercom, Asana, Atlassian, Jira, Confluence, ZoomInfo
  • SalesNavigator
  • Programming Languages – Python, R
  • CRM – HubSpot Administrator
  • Quality Improvement Strategy
  • KPI Tracking
  • 5S Principles

Accomplishments

  • Certifications:
  • GITS Academy – Programming in R
  • IIT Kharagpur – Blockchain Architecture & Use Cases
  • IIT Kharagpur - Introduction to Machine Learning
  • IIT Madras – Quantum Algorithms and Cryptography
  • Personal Details:
  • Nationality: Indian
  • Languages known: Hindi, English, Telugu, Kannada
  • Driving License: India and Oman
  • Level 1 Certified Squash Coach by Asian Federation of Squash
  • Marital Status: Married with 2 Kids.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits4-day work weekFlexible work hours

Timeline

Recruitment Manager

RST Recruitment
10.2023 - Current

Sr. Operations Manager

Prosperix
11.2021 - 10.2024

Administrator

IDC Technologies
01.2019 - 11.2021

Sr. Manager, (Division Head)

FAHM TECHNOLOGIES
07.2018 - 12.2018

Senior Business Manager

RAYYAN SUPPORT SERVICES
09.2013 - 07.2018

Head of Operations

US IT Staffing
05.2000 - 08.2013

M.Sc. - Statistics

Vinayaka Missions University

Bachelors - Hotel Management

Bangalore University

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Sorabh TyagiRecruitment Manager