Summary
Overview
Work History
Education
Skills
Timeline
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Soracha Wielzen

Cape Coral,FL

Summary

Outgoing professional with many years of creating top-notch customer experiences. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions, personable and helpful customer engagement practices.

Overview

4
4
years of professional experience

Work History

Athlete Sales Associate

Nike Factory Store
Lutz, FL
11.2023 - Current
  • Organized product displays to maximize sales potential.
  • Greeted customers and provided exceptional customer service.
  • Operated cash registers efficiently and accurately during peak business hours.
  • Worked collaboratively with other associates within the department to meet sales goals.
  • Organized promotional activities such as discounts or special offers to attract more customers.
  • Attended meetings with management team members to discuss new products or services.
  • Maintained cleanliness of the store environment including shelves, racks, floors, restrooms and windows.

Guest Experience Team Member

vinik sports group
Tampa, FL
02.2023 - 03.2024
  • Worked collaboratively with other departments to ensure smooth operations.
  • Ensured that customer service standards were met at all times.
  • Ensured that all safety guidelines were followed during events.
  • Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
  • Provided feedback to event organizers on attendee experiences and potential improvements.
  • Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
  • Engaged with attendees, creating a welcoming and positive event experience.
  • Greeted or assisted patrons entering or exiting facility.

Sales Associate

American Eagle Outfitters, Inc
Tampa, FL
05.2023 - 08.2023
  • Organized stockroom shelves according to size, color or style.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Built and maintained relationships with peers and upper management to drive team success.

Medication Technician

Meridian Senior Living
Cape Coral, Florida
09.2022 - 06.2023
  • Maintained accurate records in facility's eMAR system, detailing every medication movement and patient administration
  • Supported treatment plans by passing out medication at prescribed times
  • Recognized and adhered to six rights of medication administration with all patients daily
  • Responded to call lights to quickly address patient needs
  • Replaced bed linens and washed laundry to keep residents' rooms clean and tidy.

Shift Leader

Tropical Smoothie Cafe
Cape Coral, Florida
01.2021 - 01.2022
  • Improved team efficiency by coordinating production workflow and maintaining production schedules
  • Enhanced team performance by empowering and motivating employees
  • Communicated, trained and promoted quality standards to team members
  • Identified and resolved conflicts between workers to promote teamwork
  • Executed cash management duties with POS and shift reports
  • Delegated tasks to encourage teamwork during shifts and comply with company standards
  • Determined client needs by observing consumers, collecting surveys and analyzing customer feedback.

Education

Associate in Arts (A.A.) - General Education -

Valencia College
Orlando, FL
12-2022

Diploma -

Cape Coral High School
Cape Coral, FL
05-2020

Some College (No Degree) - Software Engineering

University of South Florida
Tampa, FL

Skills

  • Brand Awareness
  • Goal-Oriented
  • Customer interaction
  • Customer Engagement
  • Product Knowledge
  • Cash Handling
  • Payment Processing
  • Safety and Cleanliness Standards
  • Task Prioritization
  • Building Customer Loyalty
  • Excellent Written and Verbal Communication

Timeline

Athlete Sales Associate

Nike Factory Store
11.2023 - Current

Sales Associate

American Eagle Outfitters, Inc
05.2023 - 08.2023

Guest Experience Team Member

vinik sports group
02.2023 - 03.2024

Medication Technician

Meridian Senior Living
09.2022 - 06.2023

Shift Leader

Tropical Smoothie Cafe
01.2021 - 01.2022

Associate in Arts (A.A.) - General Education -

Valencia College

Diploma -

Cape Coral High School

Some College (No Degree) - Software Engineering

University of South Florida

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Soracha Wielzen