Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Soraida Carrillo

Fort Worth,TX

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Receptionist

Uplift Education
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Handled cash transactions and maintained sales and payments records accurately.

Substitute Teacher

Kelly Educational Services
10.2022 - 05.2023
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Served as a positive role model for students by exhibiting strong work ethic, integrity, and professionalism at all times.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Supervised lunchroom and recess activities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Followed lesson plans designed by absent teachers.

Manager

Jack In The Box
05.2019 - 09.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Shift Leader

Jack In The Box
06.2014 - 04.2018
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Implemented systems for tracking employee hours accurately, streamlining payroll processes and reducing discrepancies.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Achieved seamless staff transitions during peak hours by coordinating efficient shift changes.
  • Developed strong working relationships with vendors, negotiating favorable pricing agreements for restaurant supplies.
  • Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
  • Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
  • Maintained detailed records of daily sales transactions for accurate reporting purposes.
  • Contributed ideas for improving server procedures during weekly meetings with management staff.
  • Provided support to other team members when needed.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Receptionist

Head Start
04.2007 - 06.2010
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Answer parents and students inquiries.
  • Schedule appointments and reservations as needed.
  • Screened and verified visitors for identification credentials and purpose of visits to maintain security of personnel and office environment.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Montgomery High School
San Diego, CA
06.2004

Skills

  • Bilingual (Spanish)
  • Communication Skills
  • Data Entry
  • Multi-Line Telephone Systems
  • Calendar Management
  • Organization Skills
  • Scheduling Appointments
  • Correspondence Distribution
  • Multitasking Abilities
  • Organizational Skills
  • Payment Processing
  • Word Processing
  • Punctual and Reliable
  • Billing and Invoicing
  • Data Inputting
  • Telephone Skills
  • Verbal and Written Communication
  • Customer Service
  • Microsoft Office suite
  • Document Control
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Uplift Education
08.2023 - Current

Substitute Teacher

Kelly Educational Services
10.2022 - 05.2023

Manager

Jack In The Box
05.2019 - 09.2022

Shift Leader

Jack In The Box
06.2014 - 04.2018

Receptionist

Head Start
04.2007 - 06.2010

High School Diploma -

Montgomery High School

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Soraida Carrillo