Soralla Mirna Moler
Goodyear,AZ
Summary
Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties. Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
Work History
General Manager
Jersey Mike's Subs
Phoenix, AZ
09.2018 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Human Resources
Amazon
Phoenix, Arizona
02.2015 - 12.2023
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Conducted employment verification and background investigation to facilitate hiring process.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Handled sensitive and confidential employee information with complete discretion.
Retail Sales Associate
CosmoProf
Phoenix, Arizona
07.2018 - 02.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Education
Arcadia High School
Phoenix, AZ05.2010
Skills
- Affirmative Action compliance
- Hiring and retention
- Compensation/payroll
- Personnel records maintenance
- Administrative skills
- Assessing performance
- Time Management
- Relationship building
- Communication
- Customer service
- Recruiting and hiring
- P&L Management
- Schedule Management
- Customer Retention
- Workflow Planning
- Deadline-oriented
- Bilingual
- Administrative Skills
- Performance Improvements
- Employee Scheduling
- Staff Development
- Verbal and written communication
Timeline
General Manager
Jersey Mike's Subs
09.2018 - Current
Retail Sales Associate
CosmoProf
07.2018 - 02.2022
Human Resources
Amazon
02.2015 - 12.2023
Arcadia High School
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