SORANGEL PEREZ
El Paso,TX.
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am organized and dependable and successful at managing multiple priorities with a positive attitude. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Spanish Interpreter
TransPerfect Connect
El Paso, TX
05.2021 - 09.2021
- Handle high volume inbound calls to offer Spanish over the phone interpretation service
- Facilitate over the phone communication between an english speaker and a Spanish speaker
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Maintained message content, tone and emotion as closely as possible while remaining in a conduent role thru out the call
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns
- Attended training programs to improve professional knowledge and interpretation skills
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Respond to customer requests, offering excellent support and tailored recommendations to address specific client needs
Assistant /Receptionist
Nicholas Reyes Concepts
El Paso, TX
04.2019 - 05.2020
- Establish and develop strong customer relationships
- Document client information using Square and Clover POS System
- Take client payments in cash and/or credit/debit through business POS system
- Providing one on one specific services, both face to face, via telephone and social media (Instagram)
- Responsible for stocking, arranging merchandise and organization with in the establishment
- Forecast and book appointments in real time
- Confirm appointments and communicate with clients (face to face/ by phone/ text messaging/ social media platform) and updated client payment information into system
- Greet and check-in clients
- Answer incoming calls daily to schedule appointments
- Keep reception area clean and neat to give visitors positive first impression.
- Respond to inquiries from callers seeking information about products and/or services
Payroll Support Specialist
ADP, LLC
El Paso, TX
10.2017 - 04.2018
- Effectively facilitate meeting invites to walk clients through challenging payroll processes
- Provide payroll guidance within the ADP Workforce platform
- Analyze and resolve escalated issues that require immediate involvement and action
- Maintain and develop client relationships thru proactive communication, accountability and follow thru on all commitments through email, phone, or Webex meetings
- Responsible for meeting all client commitment and deadlines with attention to quality standards, priorities and overall goals
- Troubleshoot complex topics that require a strong partnership with Time & Attendance, Implementation, HR and other ADP Business Partners
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Operated with 2 to 3 monitors at a time while using several software operation systems to research client inquiries and offer client resolution in real time
- Responded to questions and requests for information in timely and knowledgeable fashion.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Administrative Assistant
Tamaulipas Tacos LLC
El Paso, TX
07.2011 - 02.2017
- Calculate future supply needs and placing orders, as needed (equipment/food)
- Ensuring health and safety compliance
- Keeping financial records, storing vendors’ contracts and invoices
- Research new wholesale food suppliers and negotiate prices
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Preparing contract agreements for catering services
- Preparing weekly and monthly reports using Excel spreadsheets of restaurant sales and expenses for tax purposes
- Planning and delivering weekly staff work schedules
- Running weekly employee payroll
Customer Service Representative
West Corporation
El Paso, TX
02.2003 - 07.2006
- Explain product, services and prices, and answer client inquiries about existing and new services
- Ensure that appropriate changes were made to resolve client issues
- Offer level 1 technical support and/or refer unresolved customer grievances to designated departments for further investigation
- Resolve customer service or billing issues by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Upselling products and services.
- Resolve concerns to help with retention and drive up sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers calls every day with positive attitude and focus on customer satisfaction.
- Educate customers on current promotions, upgrades or new offerings available under their current plan.
Education
Bachelor of Science - Management
Park University
Fort Bliss, TX12.2015
Skills
- Customer support
- Client Communication
- Account management
- Call center operations
- Logging call information
- Verbal and written communication
- Spanish fluency speaking, reading and writing
- Proficient in Microsoft Office
- Scheduling
Timeline
Spanish Interpreter
TransPerfect Connect
05.2021 - 09.2021
Assistant /Receptionist
Nicholas Reyes Concepts
04.2019 - 05.2020
Payroll Support Specialist
ADP, LLC
10.2017 - 04.2018
Administrative Assistant
Tamaulipas Tacos LLC
07.2011 - 02.2017
Customer Service Representative
West Corporation
02.2003 - 07.2006
Bachelor of Science - Management
Park University