Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SORANYI MENDOZA

ROCHESTER

Summary


Hardworking and passionate job seeker with strong organizational skills eager to secure a position where I can utilize my skills and abilities.

Overview

14
14
years of professional experience

Work History

PROPERTY MANAGER

Self Employed Services
10.2011 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

KITCHEN ADMINISTRATOR

CENTRO EDUCATIVO POLITECNICO SAN JOSE DE FRAILES
08.2020 - 06.2025
  • Reduced food waste through careful menu planning and portion control strategies.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for optimal food safety.
  • Optimized workflow by delegating tasks and supervising kitchen staff effectively.
  • Trained new hires on kitchen policies and procedures, fostering a cohesive team environment.

Hair Salon Owner

SALON ALTO ESTILO
09.2011 - 02.2016
  • Maintained a clean, safe, and welcoming salon environment for clients and staff members.
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Increased salon revenue through effective marketing strategies and promotional campaigns.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Managed salon operations, ensuring efficient scheduling and high-quality customer service.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
  • Answered phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.

Education

No Degree - Marketing

UNIVERSIDAD EL CARIBE
DOMINICAN REPUBLIC

GENERAL EDUCATION

ESCUELA SECUNDARIA HILDA GUTIERREZ
BOCA CHICA, DOMINICAN REPUBLIC
06-2004

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Clear communication
  • Critical thinking
  • Client relations
  • Relationship building
  • Maintenance management

Languages

Spanish
Native or Bilingual

Timeline

KITCHEN ADMINISTRATOR

CENTRO EDUCATIVO POLITECNICO SAN JOSE DE FRAILES
08.2020 - 06.2025

PROPERTY MANAGER

Self Employed Services
10.2011 - Current

Hair Salon Owner

SALON ALTO ESTILO
09.2011 - 02.2016

No Degree - Marketing

UNIVERSIDAD EL CARIBE

GENERAL EDUCATION

ESCUELA SECUNDARIA HILDA GUTIERREZ

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