Soraya Chraibi

• Handle client inquiries and provide comprehensive information about available classes and services.
• Efficiently book appointments and manage scheduling requests.
• Maintain and update membership databases, ensuring accuracy and confidentiality.
• Process payments and financial transactions, adhering to established protocols.
• Manage paperwork related to client registrations and waivers.
• Promote and sell fitness merchandise, supplements, and retail items, enhancing revenue and client experience.
• Oversee minor maintenance tasks, maintaining a clean, organized, and safe studio environment.
• Support fitness instructors by preparing class materials and setting up equipment.
• Ensure a seamless transition between classes for an enhanced client experience.
• Collect and process customer feedback to address concerns and drive continuous improvement.
• Foster a positive and constructive client experience

- Initiated the successful launch of a digital magazine during the pandemic, facilitating meaningful conversations with creatives from diverse industries.

-Cultivated a widespread global audience by featuring an expansive international network of artists, expanding the magazine's reach and influence.

-Created a dynamic platform where the audience could not only gain insights into individuals in creative fields but also connect and delve deeper into the personalities behind the brands.

-Conducted engaging interviews with a spectrum of professionals, including designers, movie directors, artists, and influential entrepreneurs worldwide, contributing to the magazine's diverse and informative content.

-Established a valuable resource for emerging creatives, offering exposure and networking opportunities, benefiting both the creative contributors and the engaged audience, fostering a vibrant community of creative minds.

• Offered assistance to the CEO by proficiently managing company logistics, encompassing correspondence, client appointment scheduling, clerical duties, and the provision of top-notch customer service.
• Exhibited a sharp eye for detail and organizational prowess by conducting thorough reviews of customer orders and establishing effective communication channels with Indian suppliers to ensure seamless order processing.
• Developed an intricate knowledge of industry trends, enabling the creation of trend collages enriched with fabric samples, contributing to the company's cutting-edge product development.
• Maintained a meticulously organized VIP editorial contact database, leveraging Excel to enhance communication efficiency and strengthen brand relationships.

• Demonstrated a keen sense of product curation by thoughtfully selecting a premium array of athletic merchandise, thoughtfully aligned with the brand's exacting standards for quality and relevance, enhancing the studio's offerings.
• Efficiently managed administrative tasks related to membership, maintaining accurate records and facilitating a streamlined membership process.
• Demonstrated a dedication to facility upkeep by conducting daily cleaning and executing minor maintenance tasks, preserving a clean and safe environment for guests.
• Provided valuable guidance to guests by instructing them on equipment usage and offering essential fitness information, fostering a supportive fitness community.
• Exemplified meticulous record-keeping skills by maintaining precise and up-to-date client information and billing records, contributing to operational efficiency.
• Took charge of the receptionist area, responding to calls and emails, warmly welcoming visitors, and providing in-person information, ensuring a professional and customer-centric front desk.

• Fostered cross-departmental collaboration by working closely with teams in beauty, fashion, and hospitality, showcasing strong interpersonal and teamwork skills.
• Strategically orchestrated influencer outreach and gifting initiatives, effectively elevating brand visibility and engagement.
• Established and meticulously maintained a comprehensive database of media contacts, streamlining communications and ensuring a well-organized approach to media relations.
• Conducted thorough research to identify and leverage opportunities across various online media channels, enabling the brand to reach a wider and more diverse audience.
• Displayed agility and responsiveness by promptly addressing media inquiries and providing valuable support in event planning and execution, contributing to the overall success of media-related activities.

• Cultivated a robust network within the beauty, fashion, and tech industries, fostering relationships with key influencers and thought leaders.
• Exhibited a proactive approach by actively engaging in various networking events and opportunities, consistently expanding industry knowledge and connections.
• Spearheaded the conceptualization and development of a brand campaign, showcasing a keen sense of innovation and creativity.
• Presented the brand campaign to a distinguished panel of judges, which included prominent industry leaders including Jeni Rose, David Cunningham, and Josh Otten, demonstrating confidence and professionalism while seeking their invaluable insights and approvals.

• Co-founded Bitzer + Frank, an eco-conscious handbag line, with a mission to eradicate plastic bags worldwide.
• Successfully established and managed manufacturing operations in India, ensuring sustainable and ethical production practices.
• Forged valuable partnerships with boutique retailers in the SF Bay Area, enabling local outreach and engagement with the community.
• Spearheaded a comprehensive marketing and communication campaign, highlighting Bitzer + Frank's unique value proposition centered around minimalistic style, sustainability, size, and affordability.
• Conducted monthly competitor content analysis reports to stay ahead in the market, providing actionable insights for strategic improvements and keeping the brand competitive.
• Presented findings on COVID-19 activations and charity initiatives from industry peers, contributing to Bitzer + Frank's commitment to ongoing innovation and philanthropy.