Soraya Bertrand
Philadelphia,PA
Summary
Dynamic and results-oriented professional with a proven track record at Gateau Creation, where I enhanced team efficiency and applied my expertise in Microsoft Office Suite to streamline operations. Excelled in team collaboration and operational efficiency, demonstrating a fast-learning ability and outstanding communication skills. Achieved significant improvements in project execution and team synergy.
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
KenCCID
09.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Cashier
Tobacco Outlet
08.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Improved efficiency, organized checkout area for optimal workflow.
Crew Member Team Leader
Domino's Pizza
08.2020 - 07.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Worked on sites, installing roofs and other exterior components.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Coordinated scheduling, balancing team member availability with business requirements for optimal staffing levels.
Crew Member
Burger King
08.2018 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Increased customer satisfaction with prompt and accurate order taking.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Supported training of new crew members, leading to more efficient onboarding process.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
Intern
Gateau Creation
05.2018 - 06.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Babysitter
Family Business
07.2016 - 09.2016
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
Education
Associate of Arts - Business Administration And Management
Community College of Philadelphia
Philadelphia, PA08-2024
Associate of Arts - Business Administration
Lycee Leonard De Vinci
Paris (France)07-2019
High School Diploma -
Lycee Condorcet
France07-2017
Skills
- Fast learner
- Team collaboration
- Goal-oriented mindset
- Outstanding communication skills
- Microsoft Office Suite
- Presentations
- Scheduling
- Mail distribution
- Effective communication
- Team building
- Conflict Resolution
- Teamwork
- Operational Efficiency
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
- CPR/AED Certification
- (PA) Driver's License
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Direct Support Professional
KenCCID
09.2022 - Current
Cashier
Tobacco Outlet
08.2021 - 08.2022
Crew Member Team Leader
Domino's Pizza
08.2020 - 07.2021
Crew Member
Burger King
08.2018 - 09.2019
Intern
Gateau Creation
05.2018 - 06.2018
Babysitter
Family Business
07.2016 - 09.2016
Associate of Arts - Business Administration And Management
Community College of Philadelphia
Associate of Arts - Business Administration
Lycee Leonard De Vinci
High School Diploma -
Lycee Condorcet
Similar Profiles
Kemley PierreKemley Pierre
Direct Support Professional at KenCCIDDirect Support Professional at KenCCID
Haniyyah WilliamsHaniyyah Williams
Direct Support Professional at KenCCIDDirect Support Professional at KenCCID
Laurine L JacksonLaurine L Jackson
Direct Care Professional at KenCCIDDirect Care Professional at KenCCID
Wendy LiroffWendy Liroff
People Manager at Gerson Lehrman Group, GLGPeople Manager at Gerson Lehrman Group, GLG
Noah ArtisNoah Artis
Summer Intern at City of PhiladelphiaSummer Intern at City of Philadelphia