Soraya Campbell

• Strived to maintain a safe working environment through the prevention of accidents, the preservation of equipment and adhered to the safe working practices
• Documented and reported on all damaged product using appropriate paperwork and procedures
• Posed excellent communication, professionalism, and multi-tasking skills
• Achieved 100% on-time shipment while maintaining accident free for entire tenure of 12 months.

• Strived to maintain a safe working environment through the prevention of accidents, the preservation of equipment and adhered to the safe working practices
• Documented and reported on all damaged product using appropriate paperwork and procedures
• Posed excellent communication, professionalism, and multi-tasking skills
• Achieved 100% on-time shipment while maintaining accident free for entire tenure of 12 months.

• Delivered product to canteens at specified correctional facilities with the supervision of a correctional officer in a timely and efficient manner following all rules and regulations
• Assisted onsite manager with completion of monthly canteen inventories
• Maintained all areas/equipment/products in a neat, clean, and orderly manner and maintaining American Correctional Association & American Jail Association standards/guidelines when applicable
• Attended orientation and training, annual on-site security classes and remain current in certifications as required by the Facility

• Anticipated customers' requirements and stocking products to meet their demand
• Generated databases and spreadsheets that improved and provided accurate client information to account for all orders (contact lenses)
• Identified and resolved customer's complaints and concerns daily to ensure customer satisfaction and retention
• Assisted with billing, disputes, collections, credits, and ordering of pay per view movies, scheduled/rescheduled appointments, basic troubleshoot of equipment, and reinstate programming or services.

• Forward information by receiving and distributing communications; collecting and mailing correspondence; copying information
• Managed and assisted customers with their concerns of claim submissions to provided appropriate recommendations and resolutions
• Reviewed all invoices/claims for appropriate documentation and approval prior to payment with respect to the company's policy and guidelines
• An effective communicator, oral and written.

The Associate Counsel- Student Loan Compliance will oversee the Compliance Management System, ensuring regulatory compliance and effective operation. In addition, this person will manage the maintenance of risk assessments for Department of Education programs, review and revise compliance standard operating procedures, and provide legal support for compliance issues. This position will report to the Assistant General Counsel- Student Loans.

2-4 years of relevant experience

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Experience in customer service and/or finance

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Proficient in Microsoft Office

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Proven critical thinking and crisis management skills used to problem solve and make decisions

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Consistently provide attention to detail to ensure accuracy

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Consistently deliver high-quality customer service with focus on building client relationship and achieving results

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High school diploma or equivalent

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Ability to communicate clearly and concisely with customers

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Ability to thrive in an environment focused on measurable results at an individual level

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Ability to work successfully in a team environment

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Ability to multi-task

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Attention to detail – ensuring accuracy and completeness of information relayed to cardholders