Soraya Caraballo
Lyndhurst,USA
Summary
To obtain a responsible and challenging position, where my resources, professional expertise, interpersonal skills, ambition and commitment to excellence will be utilized to their full potential Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Order Processing Specialist
Job
09.2023 - 09.2024
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Communicated with customers to answer questions and perform account maintenance.
- Maintained an organized database of customer orders, tracking progress from initiation to completion.
Credit/Collection Billing Specialist
Northern Leasing Systems
01.2006 - 02.2020
- Contacted Merchants regarding delinquent balances
- Collected and processed Ach, Credit/Debit and Western Union payments to bring Account current
- Investigate and resolve payment discrepancies
- Handled forgery and misrepresentation documents for merchants complaints
- Reconcile accounts for month end reports
- Knowledge of FDCPA and bankruptcy laws and procedures
- Proficient with the automatic dialer
- Knowledge of skip tracing
- Check and identify accounts that are likely to become a bad debt or 'zero balance' account and contact the clients to retain them;
- Monitored all quality control calls for employees and clients
- Trained all new employees
- Handled inbound and outbound calls to merchants before leases are funded
- Perform quality control calls to all active merchants, verify validity of lease by contacting merchants, identify potential fraudulent leases, printing checklist reports and updating lease status database
- Answer the clients' questions and ensure their problems are resolved; conduct follow-up task
Education
Certificate -
Hudson County Schools of Technology
North Bergen, NJ01.2006
Skills
- Customer Service
- Call Center
- CSR
- Bilingual
- Customer Care
- Data Entry
- ACH
- Document management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Accounts Payable
- SAP
- Account Reconciliation
- Accounts Receivable
- Balance Sheet Reconciliation
- Time management
- Typing
- Office experience
- Office Management
- Mentoring
- Computer literacy
- Phone etiquette
- Order Management
- Data entry skills
- Invoicing and Billing
- Shipment Processing
- Multitasking Abilities
- Reliability
- Task Prioritization
Additionalinformation
Accurately enter patient orders and related medical information into company software application, Make timely updates/corrections to patient orders, Effectively communicate with health care professionals and patients, Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization, Successfully manage both inbound and outbound phone calls in a positive and professional manner, Read and analyze documents such as patient orders, Carry out oral and written instructions, Work both independently and as part of a team, Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment, Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly, High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience, Computer entry experience necessary
Timeline
Order Processing Specialist
Job
09.2023 - 09.2024
Credit/Collection Billing Specialist
Northern Leasing Systems
01.2006 - 02.2020
Certificate -
Hudson County Schools of Technology
Similar Profiles
Rita OrahaRita Oraha
Retail Sales Associate at JobRetail Sales Associate at Job
PARAMJIT KAURPARAMJIT KAUR
PACKING at JOBPACKING at JOB
DEVI WIRYAWANDEVI WIRYAWAN
Legal Administrator at JobLegal Administrator at Job