SORAYA CHOULOUTE
Hospitality Management
New York,NY
Summary
Experienced travel and hospitality professional with a proven track record in coordinating efficient domestic and international travel arrangements. Adept at leveraging technology. Skilled in handling unexpected travel issues, coordinating group events, and providing exceptional customer service. Known for strong organizational and communication abilities, with a focus on cost-effective solutions and seamless execution.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Overnight Front Desk Agent
The Bowery Hotel
New York City, United States
07.2018 - Current
- Delivered superior guest service, ensuring a welcoming and professional atmosphere for all patrons during overnight operations.
- Acted as the primary point of contact for all guest inquiries, resolving issues promptly and maintaining satisfaction scores above 95%.
- Trained new hires in front desk protocols and guest interaction, enhancing team efficiency by 20%.
- Managed reservation system updates, contributing to streamlined operations and error reduction.
- Answered phones, responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
Reservation Agent/bookkeeper
Cipriani Downtown
New York City, United States
08.2016 - 08.2018
- Coordinated 50+ daily reservations, ensuring client preferences were met and scheduling conflicts were avoided.
- Enhanced booking system efficiency by revising protocols, leading to a 15% improvement in reservation processing time.
- Assisted in financial bookkeeping, maintaining a 98% accuracy rate for monthly reports.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Ensured all reservations were properly documented in the system.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Event coordinator Intern
The Lighthouse International
New York City, United States
01.2013 - 06.2013
- Assisted with event planning and execution, resulting in successful and well-attended events
- Facilitated communication between different departments involved in event planning e.g., marketing, operations
- Monitored event costs to accurately manage budget and expenses
- Oversaw day-of execution for corporate events and meetings, trade conferences, group receptions and cause rallies
Guest Relation Agent
Radio City Music Hall
New York City, United States
11.2011 - 01.2013
- Greeted and engaged with guests to ensure a positive experience, addressing inquiries, and resolving concerns effectively.
- Recommended local attractions and personalized itineraries, boosting customer satisfaction scores by 12%.
- Supported high-volume event days by managing crowd flow and coordinating with security staff.
- Coordinated with housekeeping staff regarding special requests from guests.
Education
BBA - Hospitality
Monroe College
New York, NY08.2014
Bachelor of Science - Science
Long Island University
New York, NY 09.2017 - 01.2023
Skills
- Event Coordination
- Customer service
- Effective time management
- Communication
- Leadership
- Critical thinking
- Domestic & International Travel Coordination
- Group Meeting & Event Planning
- Budget Management & Cost Optimization
Languages
- French, Intermediate
- Creole, Native
Languages
French
Upper Intermediate (B2)
B2
Creole
Proficient (C2)
C2
Timeline
Overnight Front Desk Agent
The Bowery Hotel
07.2018 - Current
Bachelor of Science - Science
Long Island University
09.2017 - 01.2023
Reservation Agent/bookkeeper
Cipriani Downtown
08.2016 - 08.2018
Event coordinator Intern
The Lighthouse International
01.2013 - 06.2013
Guest Relation Agent
Radio City Music Hall
11.2011 - 01.2013
BBA - Hospitality
Monroe College
Similar Profiles
Erica RodriguezErica Rodriguez
Housekeeping Manager at Bowery HotelHousekeeping Manager at Bowery Hotel
FRANCISCO HERNANDEZFRANCISCO HERNANDEZ
Rooms Manager at M Social Hotel New YorkRooms Manager at M Social Hotel New York
DANIEL DI MARTINODANIEL DI MARTINO
Bartender at Bar Primi Bowery, East VillageBartender at Bar Primi Bowery, East Village
Armin De GoorteArmin De Goorte
CREATOR at Global Teach, Inc.CREATOR at Global Teach, Inc.
Baron WatsonBaron Watson
Sales Development Representative at The Trade DeskSales Development Representative at The Trade Desk