Soraya Gonzalez
The Bronx,NY
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need. I am also a resourceful Medical Secretary that helps maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver
commited homecare
The Bronx, NY
04.2023 - Current
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Accompanied clients to social events such as movies or plays.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Administered prescribed medications on a timely basis following care plan instructions.
Medical Receptionist
vax 21
New York, NY
11.2021 - 02.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Trained new staff on office procedures, insurance processes and medical terminology.
Medical Receptionist
Essen Health Care/ WINDSOR RECOURCES
542 E 138TH STREET
01.2021 - 06.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
NEOPEDS PEDIATRIC MEDICAL SERVICES
800 GRAND CONCOURSE
08.2020 - 02.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2020
Skills
- Mobility Assistance
- Patient Companionship
- Daily Living Assistance
- Compassionate Communication
- Basic Housekeeping
- Multitasking and Organization
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Electronic Medical Records
- Appointment Setting
- Front Desk Operations
- Medical Records Management
- Proficient in Eclinical works
- Paperwork Coordination
- EMR / EHR
Certification
- First Aid/CPR Certified
Timeline
Caregiver
commited homecare
04.2023 - Current
Medical Receptionist
vax 21
11.2021 - 02.2022
Medical Receptionist
Essen Health Care/ WINDSOR RECOURCES
01.2021 - 06.2021
Medical Receptionist
NEOPEDS PEDIATRIC MEDICAL SERVICES
08.2020 - 02.2021
High School Diploma -
Penn Foster Career School