Soraya Gonzalez
Los Angeles,CA
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate
Image First
11.2017 - Current
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
Tax Preparer
Liberty Tax Service
02.2014 - 10.2017
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained compliance by adhering to current tax laws and regulations.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Supervisor of Medical Audits
Banco Del Pichincha
07.2006 - 09.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Medical Emergencies Coordinator
EMI
08.2004 - 05.2006
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
Bachelor of Arts - Business Administration And Management
Newport University
Newport Beach, CA10-2011
Skills
- Customer Service
- Time Management
- Computer Skills
- Cash Handling
- Team Leadership
- Project Management
Certification
- Forklift Certification
- Scissor lift Certification
- Excel, Word, PowerPoint Certification
- Tax Preparer Certification
- Occupational training in Marketing and sales
Languages
Spanish
Native or Bilingual
English
Professional Working
References
References available upon Request
Timeline
Associate
Image First
11.2017 - Current
Tax Preparer
Liberty Tax Service
02.2014 - 10.2017
Supervisor of Medical Audits
Banco Del Pichincha
07.2006 - 09.2010
Medical Emergencies Coordinator
EMI
08.2004 - 05.2006
Bachelor of Arts - Business Administration And Management
Newport University
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