Excel
Soraya N Hernandez H
Zebulon,NC
Summary
Reliable administrative secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
5
5
years of professional experience
Work History
Dialysis Technician
Fresenius Dialysis
09.2021 - Current
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Maintained accurate patient charts.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Providing procedures of dialysis with catheter, fistula and graft.
Secretary Coordinator
M&N Construction
01.2019 - Current
- Organized office spaces for efficient workflow, creating a more productive work environment.
- Streamlined administrative processes for increased productivity with thorough attention to detail.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for employees.
- Reduced overhead costs by negotiating contracts with vendors, securing better pricing on office supplies and services.
- Handled incoming calls professionally while directing callers to appropriate personnel quickly.
- Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Accomplished multiple tasks simultaneously under tight deadlines without compromising quality of work.
Education
No Degree - CCHT
PSI
Raleigh, NC10.2023
No Degree - Real Estate
Hpw Real Estate
Raleigh, NC03.2023
No Degree - Phlebotomy
Care One Health
Raleigh, NC04.2021
High School Diploma -
Garner High School
Garner, NC06.2019
Skills
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Medical Laboratory Procedures
- Client Service & communication
- Bilingual speaker and writer
( Spanish, English )
- Filling records and Management
- Microsoft Office & General computer skills
- Scheduling
- Friendly
- Flexible schedule
Software
Word
General Office Computer softaware
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Dialysis Technician
Fresenius Dialysis
09.2021 - Current
Secretary Coordinator
M&N Construction
01.2019 - Current
No Degree - CCHT
PSI
No Degree - Real Estate
Hpw Real Estate
No Degree - Phlebotomy
Care One Health
High School Diploma -
Garner High School