Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Soraya Kozec

Clayton,NC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Senior Member Service Representative

Latino Community Credit Union
05.2022 - Current
  • Build relations with members to provide prompt solutions, resulting in member retention
  • Assist members in different financial transactions such as opening checking and saving accounts, and domestic and international wire transfers, whilst ensuring a smooth and satisfactory experience
  • Served as a loan officer for six months, achieving an average of $150k monthly in new loans.

Branch Manager

Wall Street English (Argentina)
04.2017 - 10.2021
  • Coordinated workforce management for the team of teachers, ensuring that the demand for classes was met
  • Made sure that the curriculum was in line with the goals of the company
  • Proactively established relations with students to ensure that contract renewals were offered promptly, driving student retention to a maximum
  • Served as a team lead for the sales team in the Argentina branch and remotely for the Uruguay Branch, achieving an increase in student sign-up and active participation
  • Coordinated the logistics for student graduations
  • Served as a teacher in the different levels of English.

Independent Consultant (Honduras)

04.2016 - 04.2017
  • Served as a liaison for a team of investigative human, social, and environmental rights experts designated by the FMO (Dutch Entrepreneurial Bank) and local stakeholders
  • Coordinated logistics for the meetings between the experts and the stakeholders, such as transportation, lodging, venue locations, security, etc., to guarantee that said meetings were completed as scheduled.

Corporate Teacher

Wall Street English (Chile)
10.2014 - 09.2015
  • Taught different levels of English to corporate clients
  • Held one-on-one classes for VIP clients
  • Assisted clients with the preparation of curriculum-specific tests (ex
  • SATs)

Head of Diplomatic, Corporate, and Special Sales

Williamson Balfour Motors (BMW Chile)
06.2011 - 04.2012
  • Managed the portfolio and relationship of corporate and diplomatic alliances to ensure that the fleet of vehicles for the corporations was up to date
  • Assisted in the event planning for corporate clients that were part of the portfolio to strengthen the relationships with said corporations and diplomats
  • Handled the complete life cycle of the sales process, from the selection of the vehicle to the logistics of importation, invoicing, and delivery of the vehicle, thus guaranteeing the complete satisfaction of the purchase experience
  • Managed special sales for government and private organizations.

Car Loans Product Manager

HSBC (Honduras)
04.2005 - 05.2008
  • Developed the full life cycle of new and used car loan products based on market research and management requirements
  • Coordinated with upper management to establish target quotas for the sales force spread nationwide
  • Conducted benchmarking to understand the bank’s competition, leveraging the information gathered to refine the product, achieving an increase of over 20% monthly in the loan portfolio
  • Coordinated sales events to promote loans and attract new business
  • Developed strategic alliances with different dealerships to achieve a larger pool of potential clients, increasing brand awareness.

Education

TESOL CERTIFICATE - TESOL

TESOL

Técnico en Mercadeo y Ventas -

UNITEC (Honduras)
01.1992

Skills

  • Microsoft Suite (Excel, Word, PowerPoint, Outlook)
  • Google Suite
  • SAP
  • Product Management
  • Workforce Management
  • Coaching and Mentoring
  • Corporate Sales
  • Management
  • Fully Bilingual (English and Spanish)
  • Italian Basic

Languages

Italian
Elementary

Timeline

Senior Member Service Representative

Latino Community Credit Union
05.2022 - Current

Branch Manager

Wall Street English (Argentina)
04.2017 - 10.2021

Independent Consultant (Honduras)

04.2016 - 04.2017

Corporate Teacher

Wall Street English (Chile)
10.2014 - 09.2015

Head of Diplomatic, Corporate, and Special Sales

Williamson Balfour Motors (BMW Chile)
06.2011 - 04.2012

Car Loans Product Manager

HSBC (Honduras)
04.2005 - 05.2008

TESOL CERTIFICATE - TESOL

TESOL

Técnico en Mercadeo y Ventas -

UNITEC (Honduras)
Soraya Kozec