SORAYA PHAREL

An experienced management professional and service coordinator drawing upon comprehensive planning and organizational skills and project management training seeking a career transition to the technology sector. Employ an effective combination of analytical, communication and leadership skills and strengths demonstrated in the areas of case assessment and execution, and organization including effective goal and priority determination; strategic planning, decision making, problem identification and resolution. Highly organized and detail oriented with effective time management, prioritizing and multi-tasking strengths; work well under pressure; able to meet demanding deadlines and handle crisis situations. Familiar with fiscal requirements and budget/expenditure process necessary to manage projects/programs.

Google Project Management Certification: Foundations of Project Management, Project Initiation/Planning/Execution, Agile/Waterfall Project Management and Capstone

Office Green Plant Pals 3/2022 – 9/2022

Project: To create a new service that will decrease revenue losses, increase revenue and efficient, high-quality customer service.

Goal: To create (SMART) internal processes and training procedures that will bring in 5% more revenue. Additionally, to identify and mitigate possible risks to budget and scheduling.

Timeline: It is projected to be a 6-month project.

Observations: Observed fulfillment director, quality assurance tester, inventory manager, training manager, and support staff.

Document analysis: Reviewed contracts terms and conditions. Created SMART goals, created Grantt Chart, RACI Chart, Risk Management Plan, Communication Plan and documentation, and Product Backlog.

Budget: $175,000. Costs: Shipping/delivery; time spent hiring and training.

Risks & Solutions: High and medium risks include exceeding project budget such as trucking costs being escalated more than originally quoted.

Aligned project scope with stakeholder goals: Reduced late shipments and related costs by improving delivery process, increased customer satisfaction by upholding service standards.

Prioritized Tasks: Assessed competitive shipping rates; locked in truckers at fixed rates; reviewed contracts for comprehensive terms and conditions to cover all contingencies; evaluated order volume and timelines; Drafted influential emails to stakeholders reflecting evaluation findings and prepared closeout report to Director of Operations. Tracked tasks via Asana.

Impact: Delivered 95% of orders on time within one month of launch; increased customer satisfaction/loyalty evidenced by repeat orders; reduced revenue losses, increased high quality customer experience and exceeded 5% in revenue increase.