Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soraya Rice

Cabot,AR

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Head Cashier

The Home Depot
05.2023 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.

Store Manager

Dollar General Store
08.2022 - 05.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Spearheaded hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.

Cashier

The Home Depot
08.2020 - 08.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • During my time as cashier i received cashier of the month 4 times each year and received cashier of the year from district manager for my first year in the company

Substitute Teacher

ESS
12.2019 - 04.2020
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Shift Leader

Retzer Resources (Mcdonalds)
11.2015 - 10.2019
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Education

No Degree - Health Sciences

Imperial Valley College
Imperial, CA

No Degree - Health Sciences

Palo Verde College
Blythe, CA

High School Diploma -

Twin Palms High School
Blythe, CA

Skills

  • Price Verification
  • Refunds and exchanges
  • Equipment Troubleshooting
  • Shift Scheduling
  • Drawer balancing
  • Customer Service Management
  • Training and coaching
  • Verbal/written communication

Timeline

Head Cashier

The Home Depot
05.2023 - Current

Store Manager

Dollar General Store
08.2022 - 05.2023

Cashier

The Home Depot
08.2020 - 08.2022

Substitute Teacher

ESS
12.2019 - 04.2020

Shift Leader

Retzer Resources (Mcdonalds)
11.2015 - 10.2019

No Degree - Health Sciences

Imperial Valley College

No Degree - Health Sciences

Palo Verde College

High School Diploma -

Twin Palms High School

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Soraya Rice