Soraya Richards

Lead Bartender/ Trainer

Fixins Soul Kitchen

03.2022 - Current

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
Implemented drink prep procedures, significantly reducing wasted stock.
Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
Closed out cash register and prepared cashier report at close of business.
Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
Implemented effective staff performance evaluations, no providing constructive feedback and guidance for ongoing professional development.
Kept alcoholic beverages well-stocked and organized to meet expected demands.

Summary

Overview

Work History

Lead Bartender/ Trainer

Lead Bartender

Education

Transfer - Business Marketing

LVN -

Skills

Timeline

Lead Bartender/ Trainer

Lead Bartender

Transfer - Business Marketing

LVN -

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