Soraya Seelhofer
Hemet,CA
Summary
I am a passionate and dedicated young woman with a diverse background in health care, and a strong commitment to patient care. Skilled in excellent customer service, and effective time management. I am recognized for my problem-solving abilities, with a focus on continuous learning and professionalism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess / Server
Lemongrass Asian Cuisine
08.2024 - 04.2025
- When I began at Lemongrass, I worked as a host for about two months before I started serving.
- I needed some time to learn the menu items and prices in order to accurately describe different foods to customers and give good recommendations when asked.
- As a host, I quickly became the trainer for new hires, and I would run the front and delegate tasks in a timely manner.
- I was responsible for keeping receipts and orders organized, while providing accurate seating quote times, managing wait lists, and continuously delegating tasks to bussers and other hosts.
- I also communicated efficiently with my servers and kitchen staff to ensure efficient, quick, and kind service to all guests, whether dining in or taking out.
- As a server, I quickly jumped to the top of sales across the board, and I was one of the best when it comes to customer service.
- I enjoy working with people, de-escalating situations, and helping everyone and anyone leave happy and satisfied with their service and experience.
- Customer Service.
- Time management.
Assistant Manager / Emergency Case Caregiver
Carters Caring
06.2024 - 09.2024
- Company Overview: company closed down
- Originally this company hired me as a caregiver with a background in nursing
- After meetings with the owners and General Manager I was offered an assistant manager position
- I work in the office 2-3 days a week contacting clients, handling client assessments and all paperwork for clients and new hires
- As the assistant manager I am also the head trainer for the company's California location
- I created my own training program for the company to teach new caregivers and get them certified to care for clients at home
- Assisting General Manager with daily tasks
- Contacting Leads
- Scheduling assessments
- Following up with leads
- Training Employees
- Company closed down
Hostess / Cashier
Rocking K Ranch
01.2024 - 08.2024
- I started off training with the head of the bakery and was quickly moved up to her position as she moved to serving
- After about two weeks I became the main opener five days a week
- Id come in, restock, organize and move pies, muffins and cookies to follow first in first out
- I then would whip and decorate all pies and muffins as well as seating all of our guests and assisting and checking out those in the bakery
- Managed seating wait times
- Communicated with the kitchen staff to ensure orders were fulfilled quickly and accurately
- Handled customer feedback and complaints gracefully and professionally
- Accurately recorded reservations and waitlist information
- Maintained and organized seating chart, following server rotation and sat guests in a timely manner
- Maintained a professional appearance at all times
- Operated the cash register, credit card machine accurately and efficiently
Petting Zoo
10.2023 - 06.2024
- Company Overview: mobile petting zoo
- I had contacted the owner of the petting zoo looking for pony rides
- I saw her add for hiring looking for girls with horse and farm animal experience so I reached out and told her about myself
- We had a meeting and I started working for her from there
- I would do pony rides while she ran the petting zoo or I would run jobs out myself with goats, sheep, pigs, mini cows, sometimes alpacas and donkeys as well as chickens, ducks and bunnies
- I would load up trailers at the property before jobs with animal fencing, unload and set up jobs to help customers and kiddos with pony rides or animal feeding
- For a period of time I was the only employee other than the owner
- I was her main girl, when the job season slowed down I got my job at the restaurant
- Organized and managed a large-scale event that was attended by people
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving issues in a timely manner
- Operated the cash register, credit card machine accurately and efficiently
- Mobile petting zoo
Certified Nursing Assistant - CNA
Ramona Rehabilitation
08.2023 - 06.2024
- During my time as a CNA I provided dedicated care and support to residents
- I assist with activities of daily living, including bathing, dressing, and feeding
- Additionally, I monitor and document resident vital signs, ensuring their health and well-being
- My friendly and professional demeanor, with excellent customer service skills created a positive and supportive environment for the residents
- Demonstrated leadership and teamwork, contributing to a positive and efficient work environment
Trail Guide
Susie Q Ranch
12.2022 - 07.2023
- Company Overview: Trail Ride
- Tooking Online Bookings
- Groomed saddled Horses, helped maintain property clean
- Trained new Horses
- Gave riding lessons to adults and kids
- Trail Rides groups of 1-15 people at a time while conversing
- Implemented safety for riders and horses
- Trail Ride
Education
CNA - Nursing
Trinity Health Academy
08.2023
Diploma - Highschool
Hemet High
12.2022
Skills
- Customer service
- Upselling
- Positive work ethic
- Medical terminology
- Time management
- Problem solving
- Excellent communication skills
- Leadership
- Teamwork
- Horse Knowledge
- Table management
- Employee training
- Team collaboration
- Cash handling
- Conflict resolution
- Communication skills
- Sales techniques
- Task delegation
- POS system operation
- Reliable and trustworthy
Certification
- Certified Nursing Assistant
- Food Handlers Card
Languages
- English, fluent
- Swiss German, fluent
- Spanish, beginner
References
References available upon request.
Timeline
Hostess / Server
Lemongrass Asian Cuisine
08.2024 - 04.2025
Assistant Manager / Emergency Case Caregiver
Carters Caring
06.2024 - 09.2024
Hostess / Cashier
Rocking K Ranch
01.2024 - 08.2024
Petting Zoo
10.2023 - 06.2024
Certified Nursing Assistant - CNA
Ramona Rehabilitation
08.2023 - 06.2024
Trail Guide
Susie Q Ranch
12.2022 - 07.2023
CNA - Nursing
Trinity Health Academy
Diploma - Highschool
Hemet High
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