Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Soraya Weston

Fernandina Beach,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Accomplished Flight Attendant offering over 20 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Enterprise Holdings
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Improved operations through consistent hard work and dedication.
  • Resolved problems, improved operations and provided exceptional service.
  • Served customers and followed outlined steps of service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Contributed to annual store sales of $Amount per Timeframe.

Flightattendant

Lufthansa Airlines
Frankfurt , Hessen
11.1999 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.

Education

Bachelor Of Applied Science - Biotechnology

Rheinische Academy Cologne
Köln Germany
05.1996

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Answering Customer Questions
  • Time Management
  • Cultural Sensitivity
  • Active Listening
  • Strong Analytical and Problem-Solving Skills

Languages

German
Native or Bilingual

Timeline

Flightattendant

Lufthansa Airlines
11.1999 - Current

Customer Service Representative

Enterprise Holdings

Bachelor Of Applied Science - Biotechnology

Rheinische Academy Cologne

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Soraya Weston