Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Soraya Woods Torres

Albuquerque

Summary

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced with managing high-volume orders and providing exceptional service in fast-paced settings. Utilizes effective communication and multitasking abilities to ensure quick and accurate order processing. Track record of maintaining high customer satisfaction through reliability and adaptability.

Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.

Experienced with floral arrangement and design, ensuring aesthetic appeal and client satisfaction. Utilizes artistic skills and botanical knowledge to create unique and memorable displays. Track record of maintaining quality control and fostering positive client relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sale's Associate

Cracker Barrell Old Country Store
04.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Server

Applebee's Grill + Bar
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

To-Go Server

Applebee's Grill + Bar
03.2024 - Current
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

Hostess

Applebee's Grill + Bar
03.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Florist Designer/Hotel Front Desk Clerk

AppleBlossom West
02.2024 - 02.2025
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.

Cashier/Stocker

Pet Smart
08.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Crew Member

Wendy's
03.2023 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

No Degree - Business Entrepreneurship

Central New Mexico Community College
Albuquerque, NM

No Degree - Floristry

IAP Career Colleges
Online
02-2024

High School Diploma -

Tom C. Clark High School
5150 De Zavala Rd
06-2023

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Kind and Sweet
  • Hard Working
  • Good Listener
  • Previous Experience in training

Certification

Floral Certification.

Languages

English
Spanish
Limited Working

Timeline

Retail Sale's Associate

Cracker Barrell Old Country Store
04.2024 - Current

Server

Applebee's Grill + Bar
03.2024 - Current

To-Go Server

Applebee's Grill + Bar
03.2024 - Current

Hostess

Applebee's Grill + Bar
03.2024 - Current

Florist Designer/Hotel Front Desk Clerk

AppleBlossom West
02.2024 - 02.2025

Cashier/Stocker

Pet Smart
08.2023 - 12.2023

Crew Member

Wendy's
03.2023 - 05.2023

No Degree - Business Entrepreneurship

Central New Mexico Community College

No Degree - Floristry

IAP Career Colleges

High School Diploma -

Tom C. Clark High School