Summary
Overview
Work History
Education
Skills
Timeline
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SOREA D. BORDERS

Dallas,TX

Summary

Organized and motivated, i eagerly apply time management and organizational skills in various environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Porting Activation and Credit

Verizon Wireless
Dallas, TX
02.2024 - Current
  • Performed activation of consumers and business accounts for new and previous devices.
  • Assist the customer with disconnection and reconnection of the line of service.
  • Handling all inbound and outbound calls from customers. Providing a solution for customer escalation. Processing credit for customer's account.
  • Port out and port in numbers from the customer's account.
  • Assist customers with internet orders.
  • Received payments and posted amounts to customer accounts.
  • Answered customer questions regarding account discrepancies or problems.
  • reinstate,cancel, forcebuyout, and move number to another device payment including the upgrade of eligibility date.

Customer Account Specialist

Capital One
Dallas, TX
10.2022 - 02.2024
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Reviewed contact and account history to make quality outbound calls.
  • Answered customers' questions regarding orders, billing and returns.
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Identified customers' needs to recommend specific features.

Executive Brand Developer/ Admin

SOAR MUSIC GROUP LLC
Frisco, TX
06.2018 - 10.2022
  • Developed the creation of the logo design
  • Developed the website presentation including email marketing and updates
  • Manage daily work organization aspects of the business
  • Develop a highly effective marketing plan through the brand target market
  • Consistently developing the strategic process of creating
  • Maintaining the consistency of engaging with the audience on social media
  • Help connecting with customers, and increase awareness about the brand.

Manager Merchandiser

STEINMART
Frisco, TX
05.2018 - 12.2019
  • Helped run the business with the gross income, profits, finance, and billing
  • Identify customer needs and provide prompt service to exceed expectations
  • Completed all point of sale opening and closing procedures
  • Increased membership sales by 5% with better marketing standards
  • Assist in training, development to empower associates
  • Served as backup for IT manager, troubleshooting various computer issues
  • Assisted company accounting department with reconciliation matching
  • Directly manage merchandising associates and provide mentorship
  • Merchandising the floor for new maps (monthly) and setting sales weekly.

Brand Ambassador/Merchandiser

MACYS
, TX
12.2010 - 05.2018
  • Communicate and train the team on the key brand products
  • Working closely with my manager to develop weekly strategies
  • Creating a merchandising plan based on sales, and brand department
  • Increased sales by 30% within 4 months by focusing on brand loyalty
  • Knowledge of online and in person marketing techniques
  • Execute all visual merchandising standards and directives.

AMERICAN AIRLINES
08.2017 - 11.2017
  • Baggage claim agent
  • Meet and greet passengers in the claim area
  • Make flight arrival announcements when customers arrive
  • Process and secure unclaimed luggage, create on-hand record in SABRE
  • Coordinate on handbags, and contact passengers for lost and found luggages
  • Coordinate with ramp, and gate service regarding bag deliveries
  • Keep supervisors informed of needs and problems in assigned areas
  • Initiates files for lost damage and pilfered baggage.

Lead Hostess

MEZZE RESTAURANT
Dallas, TX
04.2017 - 08.2017
  • Supervise and train hostess to book efficiently
  • Good understanding and knowledge of the menu
  • Take orders over the phone
  • Reliable and responsible for handling cash
  • Handle all cases courteously and professionally
  • Schedule reservations for guests both in person and over the phone
  • Communicate with supervisors on any issue related to customers.

Abroad
, France
10.2016 - 04.2017

Education

Some College (No Degree) - Medical Administration Major

LOS-ANGELES CITY COLLEGE

Skills

  • Microsoft office (Word, PowerPoint, Outlook, Excel, Access), SABRE software,
  • Adobe Photoshop, Illustrator, Adobe Premiere Pro, Adobe After Effects
  • Billing Issue Resolution
  • Payment Scheduling
  • Credit Extension Negotiation
  • Credit and Collections
  • Debt Repayment Negotiation
  • Attention to Detail
  • Analytical and Critical Thinking
  • Account Investigations
  • Certified Graphic Designer (2019)
  • Campaign Planning
  • Promotion Development
  • Marketing Strategy Development
  • Brand-Building Strategies
  • Graphic and Media Design

Timeline

Porting Activation and Credit

Verizon Wireless
02.2024 - Current

Customer Account Specialist

Capital One
10.2022 - 02.2024

Executive Brand Developer/ Admin

SOAR MUSIC GROUP LLC
06.2018 - 10.2022

Manager Merchandiser

STEINMART
05.2018 - 12.2019

AMERICAN AIRLINES
08.2017 - 11.2017

Lead Hostess

MEZZE RESTAURANT
04.2017 - 08.2017

Abroad
10.2016 - 04.2017

Brand Ambassador/Merchandiser

MACYS
12.2010 - 05.2018

Some College (No Degree) - Medical Administration Major

LOS-ANGELES CITY COLLEGE

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