Sorel Edes
Philadelphia,PA
Summary
Dynamic leader with a proven track record at Chamounix Stables and Jefferson Hospital, enhancing operational efficiency and customer satisfaction. Expert in barn management and patient coordination, adept in scheduling and computer skills. Increased revenue by $5000 and significantly improved facility cleanliness, demonstrating exceptional organizational and interpersonal abilities. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Barn Manager
Chamounix Stables
10.2022 - 12.2023
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Monitored overall health and well-being of 35 horses, paying attention to signs of concern.
- Instructed multiple weekly group and private riding lessons for beginner and intermediate students, boosting overall revenue $5000.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
Patient Coordinator
Jefferson Hospital And University
04.2018 - 11.2020
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Managed hospital admissions and patient flows while organizing patient care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Collections Specialist
Medical Guardian
01.2017 - 04.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
Education
Bachelor of Arts - Sociology
University of Maine
Orono, ME05.2015
Skills
- Customer Service
- Computer Skills
- Professional and Courteous
- Scheduling and Coordinating
- Administration and Reporting
- Troubleshooting and repair
- Barn Management
- Personnel Oversight
Additional Information
Passionate equestrian, own and care for a Morgan horse
Avid fencer and chess player
Completed 2 semesters of Nursing school at Community College of Philadelphia
Timeline
Barn Manager
Chamounix Stables
10.2022 - 12.2023
Patient Coordinator
Jefferson Hospital And University
04.2018 - 11.2020
Collections Specialist
Medical Guardian
01.2017 - 04.2018
Bachelor of Arts - Sociology
University of Maine
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