Sorelly Henao
Sarasota,FL
Summary
Proactive Store Manager of Operations with extensive experience in managing daily store functions, inventory control, and staff training. Demonstrated success in creating a positive atmosphere and ensuring exceptional customer service. Skilled in health and safety compliance, vendor relations, and marketing initiatives, bringing strong leadership and operational expertise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
The Skinny Dip Frozen Yogurt Bar
12.2020 - Current
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed all aspects of store's social media presence, enhancing brand awareness online.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Increased sales by 30% with special displays and promotions.
Online Store Owner
Chaquiras Gallery
03.2016 - 10.2017
- Founder and Owner of online boutique Chaquiras Gallery
- Participated in more than 35 local art fairs, farmer's markets, and festivals.
- Interacted with community to increase sales volume and analyze customer feedback to self-improve.
- Brought awareness of daily socio-economic disparities surrounding the Colombian Wayuu and Mexican Huichol Tribes through boutique's social media, inventory descriptions, and customer interactions.
- Supported South American artisan tribes by cutting out the middle-man and directly purchasing artistry.
- Established and maintained online boutique website to promote and sell more than 150 products.
- Developed direct business relationships with Colombian and Mexican artisan tribes to purchase items in bulk to enhance inventory selection and tribes' quality of living
- Corresponded with online customers to address questions, heighten customer service, and outline policies or shipping methods.
Senior Admissions Advisor
Heald College
01.2013 - 11.2014
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Increased student enrollment by developing and implementing targeted recruitment strategies.
- Organized open house events that showcased campus offerings, resulting in increased interest from potential applicants.
- Managed a caseload of prospective students, guiding them through the entire admissions lifecycle from initial inquiry to enrollment.
- Utilized tracking systems to monitor applicant progress, providing timely status updates and assistance as needed throughout the admission process.
- Participated in regional college fairs as an extension of outreach efforts leading to increased inquiries from interested students.
- Collaborated with parents and teachers to help students reach potential.
- Oversaw career and job fairs to connect students with area schools and employers.
High School Admissions Advisor
Carrington College
03.2008 - 11.2011
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Increased visibility of program offerings by representing our institution at various education conferences and events.
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Identified and addressed concerns of incoming students and parents.
- Managed relationships with high schools, college fairs, and community organizations to promote program offerings and increase awareness.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Provided ongoing support to enrolled students through regular check-ins and progress meetings, contributing to higher retention rates.
- Advocated for students to access available resources.
Education
Bachelor of Arts - Psychology
North Park University
Chicago, IL12.1999
Skills
- Health and safety
- Recruitment and hiring
- Supply Ordering
- Friendly and Positive
- Customer Service
- Multitasking and Organization
- Store operations
- Employee Training
Certification
Certified Food Protection Manager
Languages
Spanish
Native or Bilingual
Timeline
Store Manager of Operations
The Skinny Dip Frozen Yogurt Bar
12.2020 - Current
Online Store Owner
Chaquiras Gallery
03.2016 - 10.2017
Senior Admissions Advisor
Heald College
01.2013 - 11.2014
High School Admissions Advisor
Carrington College
03.2008 - 11.2011
Certified Food Protection Manager
Bachelor of Arts - Psychology
North Park University
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