Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

SORENA REMY

Miami

Overview

18
18
years of professional experience

Work History

Store Manager

Tous Jewelers
Pinecrest
01.2017 - Current
  • Organized promotional events to enhance product visibility and engagement.
  • Developed customer confidence through active listening and prompt issue resolution.
  • Prepared monthly reports detailing sales figures, expenses, and profits.
  • Managed inventory through cycle counts, audits, and shrinkage control.
  • Trained and mentored associates on daily tasks and operational procedures.
  • Recruited, trained, and supervised new employees to build a strong team.
  • Created weekly work schedules for store personnel to ensure adequate coverage.

Team Leader, Surgical Coordinator, Front Desk

Coral Gables Surgery Center
Coral Gables
01.2007 - 01.2017
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Implemented strategic plans to enhance team performance and productivity.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled follow-up appointments as designated by physician.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
  • Completed relevant insurance and other claim forms.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.

Education

Bachelor of Arts - Public Relations

I.U.D.E.R.P.
Caracas Venezuela
07-1993

Skills

  • Inventory management
  • Sales reporting
  • Visual merchandising
  • Employee training
  • Customer service
  • Promotional planning
  • Team building
  • Workforce scheduling
  • Marketing and promotions
  • Employee supervision and motivation
  • Retail inventory management
  • Patient scheduling
  • Insurance claims processing
  • Time management
  • Communication skills
  • Attention to detail
  • Referral verification
  • Medical office experience
  • Documentation and recordkeeping
  • Multitasking
  • Following up with patients
  • Insurance authorizations
  • Data entry software
  • Updating charts
  • Taking client histories
  • Scheduling tests and procedures

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Store Manager

Tous Jewelers
01.2017 - Current

Team Leader, Surgical Coordinator, Front Desk

Coral Gables Surgery Center
01.2007 - 01.2017

Bachelor of Arts - Public Relations

I.U.D.E.R.P.

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SORENA REMY