SORENA BETANCUR
Doral,FL
Summary
Dynamic retail professional with extensive experience at Carters Inc, specializing in customer service and inventory management. Proven track record in training staff and enhancing store presentation, driving sales growth, and implementing effective loss prevention strategies. Adept at optimizing stock levels and fostering a positive team environment to achieve operational excellence.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Carters Inc, Oshkosh Bgosh
10.2023 - Current
- Foster positive work environment and provide direct, objective feedback in timely manner.
- Utilization of company tools to train and develop store team to ensure execution of all store operations; addresses performance as needed.
- Promote customer service consistently by engaging talent, encouraging positive customer interactions, and maintaining ready all day store presentation.
- Effectively analyze all day aspects of business and takes necessary action to drive results.
- Responsible for leading and executing assigned Division of Responsibility through planning and detailed follow through.
- Performs Leader on Duty responsibilities by driving results and providing exceptional customer experience.
- Effectively manage payroll and adjust schedules to maximize sales and productivity.
- Drive growth on KPI'S set individuals goals to team including PLCC and loyalty.
- Omni channel systems management including SFS BOPIS and aged orders.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise, organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Lost prevention awareness and knowledge to train on all shrink reduction programs.
Stock Supervisor
Carters Inc, Oshkosh Bgosh
06.2015 - 09.2023
- Oversaw inventory management processes, ensuring accurate stock levels and minimizing discrepancies.
- Trained team members on safety protocols and efficient stocking procedures to enhance operational effectiveness.
- Implemented improved shelving organization strategies, increasing accessibility of products for staff and customers.
- Analyzed stock trends to optimize reorder points, reducing excess inventory and improving turnover rates.
Sales Associate
Carters Inc, Oshkosh Bgosh
11.2011 - 05.2015
- Provided exceptional customer service to enhance shopping experiences and drive sales.
- Assisted in inventory management and ensured product availability on the sales floor.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Collaborated with team members to maintain visual merchandising standards and store presentation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
BBA -
Universidad Del Zulia
Maracaibo, Venezuela07-1996
Skills
- Customer service
- Inventory management
- Staff training
- Loss prevention
- Stock organization
- Visual merchandising
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Carters Inc, Oshkosh Bgosh
10.2023 - Current
Stock Supervisor
Carters Inc, Oshkosh Bgosh
06.2015 - 09.2023
Sales Associate
Carters Inc, Oshkosh Bgosh
11.2011 - 05.2015
BBA -
Universidad Del Zulia