SORIA BIBBS-BOOKER
Houston,TX
Summary
Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
MTM Transportation
11.2022 - Current
- Handle inbound calls from members, clients, and facilities to verify eligibility and set/cancel non-emergency trips.
- Provide top quality customer service experience to a diverse customer population.
- Schedule trips in the most cost-efficient manner.
- Inputting addresses into a mapping system to correctly locate intended destinations.
- Have a working knowledge of established protocols and procedures.
- Respond to, record, and relay customer complaints to supervisors.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Receptionist
MTM
03.2023 - Current
- Handle inbound calls from prospective transportation providers while providing them with information pertaining to their specific needs.
- Assist callers looking to join MTM with locating the correct application to begin the process of applying.
- Answer questions related to mileage reimbursement and trip logs such as what information to include and where to submit them.
- Familiarize those that call in for commercial and social services verifications with the correct process to obtain the requested information.
- Direct all hourly employees who call in to miss work to the workforce employee number.
- Provide employees reporting a compliance concern with the compliance hotline number.
- Answer calls and take/relay messages for specific employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Interacted with vendors, contractors and professional services personnel to direct activities, and communicate instructions.
MTM Link Web Support
MTM Transportation
03.2023 - Current
- MTM Link Web Support (MTM), Assist members calling in for help setting up MTM Link through the process by obtaining the email address that they will be using and forwarding the invitation link to it
- Help callers/members navigate MTM Link Member App when setting, modifying, or canceling trips for themselves
- Aid the caller/member in password resetting
- Assist callers needing to troubleshoot minor problems with their MTMLink accounts
- Escalating seemingly unresolvable issues to the proper channels for further assistance
Consulting Assistant
Let’s Get It Done Now LLC
04.2021 - 10.2023
- Assist consultants with scheduling appointments, follow-up calls, and initial contacts
- Maintain database and spreadsheets with client information
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Collect client payments and track invoices
- Data entry for client portfolios and job details
- Create email ads and advertisements for marketing
- Assist with social media management for sales
- Administrative tasks such as filing, memos, emails, printing, and scanning as needed
- Collected, arranged, and input information into database system.
Direct Support Professional
The MENTOR Network
01.2021 - 04.2021
- Assist individuals with intellectual or developmental disabilities to maintain an independent lifestyle
- Assisting clients with daily personal tasks, including bathing and dressing
- Completing housekeeping tasks such as vacuuming, washing dishes and other household duties
- Schedule client appointments and doctor visits
- Organizing with transportation arrangements for errands and business needs
- Shopping for groceries and preparing meals that meet specific client dietary needs
- Encouraging client engagement in social networks and communities
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Assistant Photography Manager
Cherry Hill Production
11.2020 - 12.2020
- Conducted proper opening/closing procedures and troubleshooting errors and equipment
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Learn to troubleshoot equipment
- Assist with interviewing and hiring qualified sales associates, characters and photographers and completing the onboarding process
- Assist with set opening/closing, bank deposit procedures and other daily tasks
- Ensured adherence to CHP policies and procedures, with emphasis on dress code and other HR related topics including Incident Reports
Corrections Officer
GEO Group
10.2018 - 10.2019
- Provides custody and security of inmates including observing the actions of inmates in correctional facilities
- Interact with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Ability to achieve established goals and performance metrics
Education
No Degree - Medical Billing And Coding
University of Phoenix
Houston, TXSkills
- Manage Files
- Telephone Skills
- Answer Telephone Calls
- Call Transfers
- Appointment Confirmation
- Active Listening
- Multi-Line Telephone Systems
- Data Inputting
- Web Support
- Scripted Responses
- Inbound Customer Service
- Conflict Mediation
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Receptionist
MTM
03.2023 - Current
MTM Link Web Support
MTM Transportation
03.2023 - Current
CUSTOMER CARE REPRESENTATIVE
MTM Transportation
11.2022 - Current
Consulting Assistant
Let’s Get It Done Now LLC
04.2021 - 10.2023
Direct Support Professional
The MENTOR Network
01.2021 - 04.2021
Assistant Photography Manager
Cherry Hill Production
11.2020 - 12.2020
Corrections Officer
GEO Group
10.2018 - 10.2019
No Degree - Medical Billing And Coding
University of Phoenix
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