Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Soribel Mayor, MBA

Soribel Mayor, MBA

Healthcare Administrator
The Bronx,NY

Summary

Focused healthcare leader with success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.

Overview

13
13
years of professional experience
1
1
Language

Work History

Faculty Practices Operations Manager

Montefiore
04.2023 - Current
  • Administrative Management of 10 neurology outpatient faculty practices, teaching clinics, procedure labs and 2 patient access call centers across the Bronx and Westchester.
  • Oversee diverse team of 50 unionized associates, including office coordinators, secretaries, clinicians, and clinical support team, which includes nurse practitioners, physician assistants, nurses, lab technicians, and patient care technicians; as well as non-unionized management team of operations managers and supervisors
  • Built high-performing teams by streamlining staffing matrix through effective recruitment, onboarding and training of 21 positions including newly created patient care technician positions.
  • Foster positive workplace culture by implementing mentoring program, provide personalized coaching for staff development and cross training to promote collaboration, positive feedback, reduce turnover rate, boost morale and increase engagement.
  • Collaborate with executive leadership on strategic planning initiatives to drive business growth, managing budgets and ensure optimal financial performance.
  • Monitor statistics and quality improvement measures to plan, prepare and communicate monthly reporting to drive productivity and performance goals.
  • Establish robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Improve practice operations through capital projects aim to modernize practices, improve efficiency, patient flow and resource allocations.
  • Collaborated with cross-functional teams on strategic project to Implement EPIC decision trees for the practices and call centers minimizing scheduling errors, decreasing patient complaints and improving patient access.
  • Successfully led practices through the 2024 Joint Commission survey ensuring practices were compliant and met all necessary guidelines and requirements.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Graduate Practice Administrator

Columbia University, College of Dental Medicine
New York, NY
9 2021 - 04.2023
  • Assisted with daily execution of successful staffing matrix for 16 multidisciplinary departments, seeing average of 600-800 patients daily.
  • Collaborated with C-Suite executives and Directors of Operations in developing productivity standards, managing quality and staff performance, determining guidelines for staffing levels, and prioritizing work activities.
  • Conducted organizational-wide training as needed on Epic workflows, treatment planning, billing estimates, and patient care management for faculty, students, residents, and support staff.
  • Provided feedback on students' and residents' progress and compliance with academic program guidelines and standards of care.
  • Optimized patient access, facilitating appointment scheduling and check-out workflows by digitalizing appointment scheduling using EPIC workqueues.
  • Participated in developing and organizing marketing campaigns and details to attract dental implant patients.

Practice Manager

Hospital for Special Surgery
04.2018 - 08.2021
  • Developed and implemented business strategies, policies & procedures for two outpatient virtual & ambulatory practice locations.
  • Interviewed, trained and supervised administrative staff within the practice and provided direct performance review.
  • Managed day-to-day medical and administrative operations and workflows including credentialing, planning and executing staff meetings, generating administrative performance reports, managing staff schedules and timecard monitoring, revenue cycle, patient scheduling.
  • Pilot hospital-wide project to develop and implement new workflow for obtaining insurance authorizations for osteoarthritis injections. Trained team, formulated overall guidelines and instructional manual for hospital-wide use.
  • Led practice through initiative to integrate company-wide Telehealth visits for Primary Care Sports Medicine service line during COVID-19 pandemic.
  • Participated in hospital-wide scanning program adoption to enhance viewing and organization of scanned documents into EPIC.

Medical Secretary

Hospital for Special Surgery
03.2011 - 06.2017
  • Enthusiastically supported and integrated Hospital's purpose and vision into daily activities, promoting environment that embodied core values of service excellence, care & professionalism

Education

MBA - Managerial Analytics and Data Management

Mercy College of New York
New York, NY
08.2014 - 2016.05

Skills

Strategic Planning and Execution

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Affiliations


  • EPIC Champion Award at Hospital for Special Surgery for being a resource to my colleagues during hospital-wide transition and integration of EPIC electronic medical record system
  • Special Trainings: Inclusive Culture Training, Corrective Action & Progressive Discipline Process Training, Promoting A Culture of Safety Training, Faculty Practices Leadership Program, PDSA Cycle Training
  • Systems: EPIC, CareTracker, Tableau, Microsoft Office, Kronos, Power BI, SAP HCM

Timeline

Faculty Practices Operations Manager

Montefiore
04.2023 - Current

Practice Manager

Hospital for Special Surgery
04.2018 - 08.2021

MBA - Managerial Analytics and Data Management

Mercy College of New York
08.2014 - 2016.05

Medical Secretary

Hospital for Special Surgery
03.2011 - 06.2017

Graduate Practice Administrator

Columbia University, College of Dental Medicine
9 2021 - 04.2023

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