Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sorie Gassama

Jamaica,NY

Summary

Accomplished Ramp Agent and Manager on Duty at WFS Worldwide Flight Services, I excel in problem-solving and aircraft marshalling, ensuring efficient ramp service and customer satisfaction. By implementing strategic initiatives and enhancing team productivity, I significantly improved service quality, adhering to safety standards and fostering professional growth.

Overview

14
14
years of professional experience

Work History

Ramp Agent

MSN
03.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Manger on Duty

WFS Worldwide Flight Services
01.2011 - 03.2024
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.

Education

High School Diploma -

Government Secondary School
Sierra Leone
09.1999

Skills

  • Problem-Solving
  • Loading and unloading
  • Ramp service
  • Aircraft Marshalling

Timeline

Ramp Agent

MSN
03.2024 - Current

Manger on Duty

WFS Worldwide Flight Services
01.2011 - 03.2024

High School Diploma -

Government Secondary School

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Sorie Gassama