Sorina Gonzalez
Tehachapi,CA
Summary
Highly proactive manager with 12 years of experience in team leadership in service industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Restaurant General Manager
Big Papas Steakhouse
02.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained facility and grounds to present positive image.
Restaurant General Manager/Lead Line Cook
Timeout Sports Bar And Grill
06.2017 - 02.2019
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Led and directed team members on effective methods, operations, and procedures.
Restaurant Manager/Server
Denny's
03.2016 - 12.2018
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Motivated staff to perform at peak efficiency and quality.
Restaurant General Manager/Server
The Shed
11.2011 - 12.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Carefully interviewed, selected, trained, and supervised staff
- Set clear expectations and created positive working environment for employees
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Correctly calculated inventory and ordered appropriate supplies
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
Hotel Housekeeper Supervisor/Breakfast Attendant
Fairfield Inn And Suites Marriott
Tehachapi, CA
01.2010 - 09.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts -
Bachilleres College
Culiacan Sinaloa Mex.07.1992
Skills
- Front of House Operations
- Proper Food Storage
- Schedule Coordination
- Production Preparation
- Managing Reservations and Large Parties
- Monthly Inventory
- Inventory Records
- Chef Consultations
- Active Learning
- Customer Loyalty
- Staffing and Sales Reporting
- Equipment Maintenance
- Calm and Pleasant Demeanor
- Teamwork and Collaboration
- Inventory Management
- Service Standards
- Cook Foods
- Monitoring Food Preparation
- Hospitality Management
- Safe Work Practices
Languages
Spanish
Native or Bilingual
Timeline
Restaurant General Manager
Big Papas Steakhouse
02.2019 - Current
Restaurant General Manager/Lead Line Cook
Timeout Sports Bar And Grill
06.2017 - 02.2019
Restaurant Manager/Server
Denny's
03.2016 - 12.2018
Restaurant General Manager/Server
The Shed
11.2011 - 12.2016
Hotel Housekeeper Supervisor/Breakfast Attendant
Fairfield Inn And Suites Marriott
01.2010 - 09.2012
Bachelor of Arts -
Bachilleres College
Similar Profiles
Hailey CarrilloHailey Carrillo
Hostess/Server at Big Papas SteakhouseHostess/Server at Big Papas Steakhouse
Emmery MunizEmmery Muniz
Food Truck Employee at Big Papas GrillFood Truck Employee at Big Papas Grill
Cecelio HuertaCecelio Huerta
Owner/ Operator at Big Papas Wood Fired PizzaOwner/ Operator at Big Papas Wood Fired Pizza
Tyler EppTyler Epp
Warehouse Associate at Advanced DistributionWarehouse Associate at Advanced Distribution
Dwayne DemenaDwayne Demena
Night Auditor at Holiday Inn Express HotelNight Auditor at Holiday Inn Express Hotel