Sorina Sanchez Soto
Lawrenceville,GA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Server
Carrabbas Italian Grill
10.2020 - 04.2023
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business
- Regularly interacted with guests to obtain feedback on product quality and service levels.
Packer
Web Industries
06.2019 - 07.2020
- Packed products coming off line
- Prepared packages for shipping
- Ensured work was completed in a timely manner; worked side by side with management to ensure quality.
Store Manager
Guard your Dogs Safety Shoes
12.2017 - 06.2019
- Overseeing pricing and stock control
- Dealing with customer queries and complaints
- Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store window
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
Line/Prep cook/Kitchen Manager
Carrabba’s Italian Grill
05.2015 - 12.2017
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Verified proper portion sizes and consistently attained high food quality standards
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
LifeCafe Assistant Department Head
Lifetime Fitness
12.2013 - 05.2014
- Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work
- Led shifts while personally preparing food items and executing requests based on required specifications
- Regularly interacted with guests to obtain feedback on product quality and service levels
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
LifeCafe Team Member/Supervisor/Sous Chef
Lifetime Fitness
08.2012 - 12.2013
- Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work
- Led shifts while personally preparing food items and executing requests based on required specifications
- Regularly interacted with guests to obtain feedback on product quality and service levels
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
Education
Associates Degree: Culinary Arts -
Gwinnett Technical College
12.2010
High School Diploma -
North Gwinnett
06.2007
Skills
- Professional phone etiquette
- POS system expert
- Works well under pressure
- MS Windows proficient
- Goal-oriented
- Management experience
- Excellent communication skills
- Customer service-oriented
- Strong interpersonal skills
- Exceptional time management skills
- Detail-oriented
- Articulate and well-spoken
Timeline
Server
Carrabbas Italian Grill
10.2020 - 04.2023
Packer
Web Industries
06.2019 - 07.2020
Store Manager
Guard your Dogs Safety Shoes
12.2017 - 06.2019
Line/Prep cook/Kitchen Manager
Carrabba’s Italian Grill
05.2015 - 12.2017
LifeCafe Assistant Department Head
Lifetime Fitness
12.2013 - 05.2014
LifeCafe Team Member/Supervisor/Sous Chef
Lifetime Fitness
08.2012 - 12.2013
Associates Degree: Culinary Arts -
Gwinnett Technical College
High School Diploma -
North Gwinnett
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