Soriya Anna Sok
Lowell,MA
Summary
Experienced candidate with a passion for making a difference in the community. Ideal candidate for the Nonotuck position in Lowell, leveraging diverse background to create positive impact.
Overview
13
13
years of professional experience
Work History
Case Manager
Americare Behavioral Health
Lawrence, MA
06.2024 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Supported family members by providing information on local support groups.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Conducted home visits to assess living conditions and support needs.
- Educated clients and their families about their rights and available community resources.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Researched and analyzed community needs to determine program directions and goals.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
Healthcare Translator
AMN Healthcare
Lowell, MA
04.2024 - Current
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Facilitated communication between medical staff and patients with limited English proficiency.
- Maintained a professional demeanor when interacting with clients and colleagues.
- Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
- Interpreted complex medical terminology accurately between languages.
- Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
- Utilized cultural sensitivity when interpreting conversations involving cross-cultural dialogue.
- Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
- Developed strategies to help bridge language barriers effectively in order to facilitate understanding among all parties involved in the conversation.
- Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Demonstrated excellent problem solving skills when dealing with difficult situations related to language barriers or cultural misunderstandings.
- Interpreted verbal and written information during examinations, tests and treatments.
- Liaised with healthcare providers, social work agencies and limited English-speaking communities to promote services.
- Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.
- Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
- Translated written healthcare text from handouts and brochures to prepare printed medical information.
- Adhered to ethical codes protecting information confidentiality.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Compiled technical, legal or medical terminology and information used in translations.
Substitute Teacher
Lowell Community Charter Public School
Lowell, MA
01.2024 - 06.2024
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Encouraged positive behavior among students through effective communication techniques.
- Developed creative learning strategies to engage all types of learners.
- Promoted a safe and secure atmosphere within the classroom setting.
- Provided feedback on assignments or projects given by the regular teacher.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Fostered a positive learning environment that promoted mutual respect.
- Encouraged student participation and active learning in the classroom.
Pharmacist
Oneworld Pharmacy
Lowell, MA
03.2012 - 06.2021
- Maintained records of patient profiles, including drug allergies, medications and medical histories.
- Provided medication counseling to patients on the proper use and potential side effects of their medications.
- Reviewed prescriptions for accuracy and completeness prior to dispensing.
- Assessed patient's knowledge of drugs, dosage instructions, interactions and contraindications.
- Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
- Performed administrative duties such as updating patient information or submitting insurance claims forms.
- Monitored current literature sources to keep informed about new developments in pharmacy practice and the pharmaceutical industry.
- Developed policies and procedures related to pharmacy services that comply with legal requirements.
- Organized inventory control systems to maintain adequate stock levels for all products carried by the pharmacy.
- Coordinated activities with other healthcare personnel involved in patient care management plans.
- Collaborated with medical staff concerning drug selection, dosing regimens, adverse reactions and interactions and therapeutic effectiveness.
- Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements.
- Managed the daily operations of a retail or hospital pharmacy.
- Participated in continuing education programs to stay up-to-date on advances in pharmacology.
- Reconstituted powdered antibiotics for intravenous administration according to established protocols.
- Analyzed physician's medication orders for correctness according to policy guidelines.
- Verified third party reimbursement eligibility through automated systems.
- Checked prescriptions for proper contents and labeling.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
- Managed medication therapy and patient counseling to ensure optimal drug safety and efficacy.
- Developed and maintained professional relationships with patients to provide personalized care.
- Provided education and guidance on over-the-counter medications, supplements, and health maintenance.
- Utilized pharmaceutical software to manage inventory, process prescriptions, and monitor drug interactions.
- Maintained accurate patient medication profiles, including allergies, conditions, and concurrent medications.
- Managed drug procurement, storage, and disposal processes to ensure medication integrity and compliance.
- Supervised pharmacy technicians and support staff in daily operations to ensure compliance with regulatory standards.
- Ensured strict adherence to pharmacy laws, regulations, and standards, including controlled substances management.
- Implemented cost-saving measures and medication therapy management programs to improve patient outcomes.
- Engaged in health promotion and disease prevention activities, including public health campaigns and screenings.
- Responded to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.
- Analyzed prescription trends and utilized data to improve pharmacy services and patient care outcomes.
- Conducted comprehensive medication reviews to identify, resolve, and prevent medication-related problems.
- Contributed to pharmacy and healthcare team meetings with medication expertise and recommendations.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Counseled patients on drug therapies to ensure proper intakes.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Answered patient questions and data requests.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Prepared medications based on physician orders.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Maintained compliance with state and federal drug laws.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Supervised staff and motivated top performance against pharmacy objectives.
- Ordered, labeled, compounded and dispensed prescribed medications.
Education
Master of Science - Pharmacology
Northeastern University
Boston, MA06-2000
Skills
- Care Coordination
- Records Management
- Group Therapy
- Performance Tracking
- Patient support
- Chronic Disease Management
Timeline
Case Manager
Americare Behavioral Health
06.2024 - Current
Healthcare Translator
AMN Healthcare
04.2024 - Current
Substitute Teacher
Lowell Community Charter Public School
01.2024 - 06.2024
Pharmacist
Oneworld Pharmacy
03.2012 - 06.2021
Master of Science - Pharmacology
Northeastern University
Similar Profiles
Yalisa CastroYalisa Castro
Outpatient Mental Health Clinician at Americare Behavioral HealthOutpatient Mental Health Clinician at Americare Behavioral Health
Caela Charles MarcCaela Charles Marc
Home Health Aide at Americare HealthHome Health Aide at Americare Health
Misty KellerMisty Keller
RN at AmeriCare Home Health AgencyRN at AmeriCare Home Health Agency