Sorlyn Jean

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Verified customer identification and documentation for compliant transactions.
• Assisted members with account management, including updating personal information ,obtaining prior authorizations from physicians
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Ensured strict hygiene standards for medical tools and facilities.

Performed additional duties promptly when required.

Ensured a friendly greeting for every patient encountered.

Earned certificates by attending various training programs.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentations.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Contacted pharmacy to provide refill on medications . also obtained prior authorization from physicians to ensure patient receives proper services.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient .
• Process CMN’s for medical equipments.
• Led quality assurance efforts, maintaining high standards for all products and services.