Dynamic Customer Care Representative with a proven track record at Maximus, excelling in processing applications and ensuring compliance with state health programs. Adept at delivering exceptional customer service and leveraging strong problem-solving skills to enhance client satisfaction and operational efficiency. Proficient in data management and confidentiality protocols.
· Maintains data entry requirements by following data program techniques and procedures.
· Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
· Combines data from both systems when account information is incomplete.
Purges files to eliminate duplication of data.