Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soromto Nwankwo

Tempe,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Direct Care Worker

Care and Dignity Services LLC
08.2024 - Current
  • Assisted clients with daily living activities to promote independence and well-being.
  • Communicated effectively with clients to understand their needs and preferences.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Monitored and assisted residents through individual service plans.



Customer Service Representative

Apple
05.2023 - 06.2024
  • Managed customer complaints, implementing effective resolution strategies.
  • Processed orders efficiently, maintaining accuracy in data entry and tracking.
  • Educated customers on product features, promoting informed purchasing decisions.

Customer Service Representative

Safelite Auto Glass
01.2023 - 04.2023
  • Assisted customers with inquiries, ensuring prompt and accurate responses while managing customer complaints, implementing effective resolution strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled inbound calls supporting clients with product information and account management.

Sales Associate/Team Member

One Stop Nutrition
03.2022 - 01.2023
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
  • Maintained organized merchandise displays, contributing to visually appealing store environment.
  • Collaborated with team members to achieve sales targets and improve service delivery.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Created nutritional beverages for customers based of their dietary and fitness related goals.

Sales Associate/Team Member

Hollister
04.2021 - 07.2022
  • Provided exceptional customer service by addressing concerns and resolving issues promptly.
  • Handled inventory management tasks, including stock replenishment and product rotation.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

No Degree - Business Administration And Management

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ

High School Diploma -

Perry High School
Gilbert, AZ
05-2022

Skills

  • Patient care
  • Call Center Operations (Inbound/Outbound)
  • Reliability and punctuality
  • Conflict Resolution & De-escalation

Timeline

Direct Care Worker

Care and Dignity Services LLC
08.2024 - Current

Customer Service Representative

Apple
05.2023 - 06.2024

Customer Service Representative

Safelite Auto Glass
01.2023 - 04.2023

Sales Associate/Team Member

One Stop Nutrition
03.2022 - 01.2023

Sales Associate/Team Member

Hollister
04.2021 - 07.2022

No Degree - Business Administration And Management

Maricopa Community Colleges, Chandler-Gilbert Community College

High School Diploma -

Perry High School

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