Soroya Patton
Sandy Springs,GA
Summary
Goal-oriented professional with expertise in customer service and hospitality and the ability to resolve customer concerns timely and professionally. Communicates effectively, both verbally and in writing, fostering transparent and concise customer interactions. Adept at managing POS systems, ordering platforms, and switchboards to streamline processes for optimal service delivery. Exhibits experience in credit card payment processing and report creation. Applies creative problem-solving skills to facilitate order and refund processing, ensuring a positive customer experience. Eager to master new challenges and contribute to a people-oriented company's success.
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Representative
RemX Staffing
11.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Customer Service Specialist
Park 'N Fly Corporate
09.2021 - 04.2024
- Establishes and maintains a seamless and efficient daily routine to deliver exceptional customer service by promptly and professionally addressing customer concerns
- Ensures a proactive approach to customer needs and commitment to superior customer experience
- Directs switchboard calls and actively conveys valuable customer feedback to cross-functional teams, contributing to a culture of continuous improvement in products and services
- Provides customers with information on exclusive pricing options and company products and facilitates the initiation of product replacements when necessary
- Takes a meticulous approach to overseeing the activation process, ensuring accuracy in account management and the integrity of financial transactions
- Delivers exceptional service to new and long-standing customers by addressing specific concerns and providing tailored solutions in a calm and friendly manner
Front Desk Agent
Hampton Inn
11.2018 - 08.2021
- Contributed to a seamlessly coordinated operational workflow, enhancing overall efficiency and effectiveness in daily processes
- Maintained a focus on general safety, health, and cleanliness standards throughout day-to-day operations
- Responded to customer inquiries and directed calls to the appropriate staff members
- Collaborated with the housekeeping team to implement a room turnover optimization strategy, reducing wait times for guests, and enhancing overall operational efficiency
- Greeted guests warmly and facilitated the processing of guest and group reservations, overseeing the entire spectrum from initial bookings to check-ins, adjustments, and check-outs
- Executed financial responsibilities precisely, including processing payments, generating accurate bills, and maintaining meticulous ledgers
- Implemented innovative solutions by resolving immediate concerns and contributing to improved customer relations, fostering long-term loyalty
Education
Associate of Applied Business - Business Administration
Housatonic Community College
Bridgeport, CT05-2005
Skills
- Customer service
- Travel and tourism
- Bookkeeping
- Data entry
- POS systems and ordering platforms
- Communication skills
- Detail-oriented
- Technical support
- Customer data confidentiality
- Report creation
- MS Office
- ONQ certified
- 35 wpm typing speed
- Problem-solving skills
- Customer support
- Payment processing
- Call center experience
- Client relations
- CRM software
- Account management
Certification
- Email Communication, 2010
- Professional English Emails
- Advanced Microsoft Word
- Microsoft Excel - Excel from Beginner to Advanced
- Complete PowerPoint Megacourse: Beginner to Expert
- Master Microsoft Outlook - Outlook from Beginner to Advanced
- Microsoft Excel: Business Intelligence w/ Power Query & DAX
References
References available upon request.
Timeline
Client Service Representative
RemX Staffing
11.2024 - Current
Customer Service Specialist
Park 'N Fly Corporate
09.2021 - 04.2024
Front Desk Agent
Hampton Inn
11.2018 - 08.2021
Associate of Applied Business - Business Administration
Housatonic Community College
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