Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sorrhea Kay

Dallas,TX

Summary

Out-going problem solver with a contagious can do attitude while being a tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for personal growth , team enhancements and implementing effective solutions. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Macys Department Store
11.2023 - 04.2025
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Lead

Office Depot Inc
04.2020 - 10.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.

Customer Service Representative Trainer

Teleperformance
06.2018 - 02.2020
  • Worked with vendors to customize courseware to accommodate business needs.
  • Designed and delivered web-based, self-directed learning materials.
  • Built and maintained professional relationships with vendors and suppliers.
  • Established and maintained quality control standards.
  • Developed and implemented successful onboarding program.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Facilitated virtual, in-person and blended learning sessions.

Education

Communications

Grambling State University
Grambling, LA
06-2027

High School Diploma -

LV Berkner
Richardson TX
05-2017

Skills

  • Stock management
  • Vendor management
  • Staff management
  • Operations oversight
  • Sales strategy development
  • Goal setting and achievement
  • Loss prevention strategies
  • Scheduling
  • Complaint resolution

Timeline

Assistant Store Manager

Macys Department Store
11.2023 - 04.2025

Shift Lead

Office Depot Inc
04.2020 - 10.2023

Customer Service Representative Trainer

Teleperformance
06.2018 - 02.2020

Communications

Grambling State University

High School Diploma -

LV Berkner

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