Summary
Overview
Work History
Education
Skills
Timeline
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Sosha Williams

San Pedro,CA

Summary

Results-driven individual with an exceptional track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Full-Time Assistant Store Manager

Pacsun
Torrance, California
07.2025 - Current
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Trained new employees on store policies, procedures and customer service standards.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Zoned employees in and assigned team members to specific duties.

Part-Time Assistant Store Manager

Pacsun
Torrance, California
06.2023 - 07.2025
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Provided training to new employees on company policies and procedures.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Resolved complaints from customers by empathetically listening, recording details and offering solutions.

Full-Time Retail Sales Associate

Pacsun
Torrance, California
11.2020 - 06.2023
  • Greeted customers upon entering the store and provided assistance.
  • Promoted special offers and discounts to encourage additional purchases.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.

Digital Specialist

Pacsun
Torrance, California
11.2022 - 01.2023
  • Searched for requested items to ensure fulfillment rates.
  • Organized and packaged online orders to ensure prompt delivery.
  • Printed packing slips to facilitate efficient shipment tracking.

Hostess

JP23
Long Beach, California
05.2022 - 08.2022
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Ensured compliance with health and safety regulations at all times.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stocked server areas with supplies before, during and after shifts.

Education

Some College (No Degree) - Sterile Processing

El Camino College
Torrance, CA
12-2025

Some College (No Degree) -

Los Angeles Harbor College
Harbor City, CA

High School -

San Pedro High School
San Pedro, CA
06.2019

Skills

  • Quick learner
  • Adaptive team player
  • Conflict resolution
  • Attention to detail
  • Reliability and punctuality
  • Multitasking and organization
  • Leadership qualities
  • Customer service
  • Visual merchandising
  • Reporting and documentation
  • Accurate money handling
  • Point of sale systems
  • Store opening and closing

Timeline

Full-Time Assistant Store Manager

Pacsun
07.2025 - Current

Part-Time Assistant Store Manager

Pacsun
06.2023 - 07.2025

Digital Specialist

Pacsun
11.2022 - 01.2023

Hostess

JP23
05.2022 - 08.2022

Full-Time Retail Sales Associate

Pacsun
11.2020 - 06.2023

Some College (No Degree) - Sterile Processing

El Camino College

Some College (No Degree) -

Los Angeles Harbor College

High School -

San Pedro High School

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