Sothearoth Ouk
Fontana,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Buisness Owner
Cafe Donuts
11.2017 - 09.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Travel Agent
Oversea Travel Service
04.2010 - 11.2017
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Travel Agent
Sky Tours
05.2007 - 04.2010
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
High School Diploma -
Phnom Penh High School
Phnom Penh, Cambodia06.1993
Skills
- Corrective Actions
- Contractor Management
- Improve Policies
- Trend Analysis
- Financial Planning
- Travel Itineraries
- Business Management and Development
- Operations Management
Languages
Cambodian
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Buisness Owner
Cafe Donuts
11.2017 - 09.2023
Travel Agent
Oversea Travel Service
04.2010 - 11.2017
Travel Agent
Sky Tours
05.2007 - 04.2010
High School Diploma -
Phnom Penh High School
Similar Profiles
LETICIA CORENOLETICIA CORENO
Customer Service Associate at DC Cafe DonutsCustomer Service Associate at DC Cafe Donuts
Paige O'ShieldsPaige O'Shields
Cashier at Big Apple Donuts & CafeCashier at Big Apple Donuts & Cafe
Samantha PalaciosSamantha Palacios
Cashier at Scott’s Donuts & CafeCashier at Scott’s Donuts & Cafe
Alba FongAlba Fong
Distribution Services Manager at Disneyland ResortDistribution Services Manager at Disneyland Resort
Cynthia Castro AnguloCynthia Castro Angulo
Body Shop Estimator at Cali CollisionBody Shop Estimator at Cali Collision