Sothy Duch
Concord,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Kintegra Health
03.2025 - Current
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors via senior tlc health clinic, telephone and email.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Registered Certified Pharmacy Technician
Harris Teeter
08.2023 - 03.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed medication inventory and ensured proper storage conditions for pharmaceuticals.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
- Trained new pharmacy technicians on procedures, safety protocols, and customer service standards.
- Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
- Conducted medication therapy management to optimize patient outcomes and adherence.
- Assist pharmacist with vaccine constitution and administration.
Pharmacy Technician
CVS Pharmacy
12.2021 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Process returns, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles in rxconnect to include current information such as medications and insurance details.
- Coordinated verification and filling of more than 400+ daily prescriptions in high-volume retail pharmacy environment
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
Teladoc Member Service Rep
Teladoc
08.2015 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responsible for member patient registration, updating patients medical history as well as scheduling virtual visits with a Teladoc physician.
Education
Certified Massage Therapist - Massage Therapy
Sanford Brown
Trevose, Pa08.2005
Skills
- Flexible and Adaptable
- Attention to Detail
- MS Office
- Interpersonal Communication
- Rxconnect Software Proficiency
- Dependable and Responsible
- Critical Thinking
- Self-Motivated
- Decision-Making
- Good Telephone Etiquette
- Excellent Communication
- First Aid/CPR
- Analytical and Critical Thinking
- Problem-Solving
- Clerical Support
- Cultural Awareness
Timeline
Certified Pharmacy Technician
Kintegra Health
03.2025 - Current
Registered Certified Pharmacy Technician
Harris Teeter
08.2023 - 03.2025
Pharmacy Technician
CVS Pharmacy
12.2021 - 07.2023
Teladoc Member Service Rep
Teladoc
08.2015 - 06.2021
Certified Massage Therapist - Massage Therapy
Sanford Brown