Managed the branch's risk assessment processes, ensuring adherence to internal controls and overseeing reconciliation of high-risk accounts before end-of-month reporting
Led an internal compliance audit of high-risk client accounts, reviewing financial activity for BSA/AML violations, resulting in the early identification of several potentially fraudulent transactions totaling $500k
Oversaw a portfolio of high-net-worth clients, providing strategic financial guidance on investment products, loan structures, and wealth management solutions
Performed final approval for high-value transactions, including large wire transfers, cash deposits exceeding CTR (Currency Transaction Report) thresholds, and business account withdrawals, ensuring full regulatory compliance
Assisted in regulatory audit preparation, compiling customer due diligence reports and transaction history records to ensure compliance with OFAC, Patriot Act, KYC, and FinCEN guidelines
Handled escalated compliance and fraud cases, investigating suspicious transactions, communicating with risk and fraud departments, and ensuring SAR (Suspicious Activity Report) filings were completed accurately
Asset & Wealth Management Associate
Highland Financial Group
Wellesley, MA
06.2023 - 05.2024
Prepared investment recommendations and presentations for clients, incorporating market insights and economic trends
Monitored and evaluated portfolio performance, identifying areas for improvement and recommending adjustments as needed
Assisted in achieving revenue goals by networking within and outside of the company for referrals and developing a book of business for investment management
Cultivated and maintained strong relationships with clients, serving as their primary point of contact for all financial matters
Conducted in-depth financial analysis and risk assessment to develop tailored investment strategies for high-net-worth clients
Sales Analyst
Impact Fitness
Auburn, MA
04.2020 - 06.2023
Prepared monthly financial reports and presentations for senior management in Excel and Power BI, including key performance indicators (KPIs), financial metrics, and trend analysis, facilitating data-driven decision-making.
Utilized QuickBooks and SAP to analyze and generate financial reports to track sales performance, and reconcile accounts.
Maintained and optimized Salesforce CRM, resulting in a 23% increase in lead conversion rates, and a 44% improvement in customer retention through targeted client engagement strategies.
Led cross-functional teams in the development and execution of targeted marketing campaigns based on data-driven insights using SQL, resulting in a 27% increase in lead conversion rates for memberships.
Conducted variance analysis to identify cost-saving opportunities and streamline budgeting processes, resulting in a 6% reduction in departmental expenses.