Alicia Richardson-Soto
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Fraud Investigator
Robert Half/USAA
03.2024 - 04.2025
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
Realtor Sales Associate
Wardley Real Estate
01.2020 - 01.2022
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Fraud Investigator
CREDIT ONE BANK
02.2018 - 02.2020
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Investigated cases of credit card fraud
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted prompt and thorough investigations on referred files.
Document Specialist
Tesla
03.2014 - 10.2017
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Home Loan Modification Underwriter
Citibank
08.1998 - 03.2013
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Education
Bachelor of Science - Project Management
College of Southern Nevada
Las Vegas, NV12-2025
Associate of Arts - Business- Real Estate
College of Southern Nevada
Las Vegas, NV 05.2023
Skills
- Verbal And Written Communication
- Ability To Learn
- Customer Service Excellence
- Attention To Detail
- Meeting Deadlines
- Self-Starter
- Critical Thinking Skills
- Professional Demeanor
- Monitoring
Timeline
Fraud Investigator
Robert Half/USAA
03.2024 - 04.2025
Realtor Sales Associate
Wardley Real Estate
01.2020 - 01.2022
Fraud Investigator
CREDIT ONE BANK
02.2018 - 02.2020
Document Specialist
Tesla
03.2014 - 10.2017
Home Loan Modification Underwriter
Citibank
08.1998 - 03.2013
Bachelor of Science - Project Management
College of Southern Nevada
Associate of Arts - Business- Real Estate
College of Southern Nevada
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