Soua Khang
San Diego,CA
Summary
Reliable and adaptable mailroom professional with a strong background in mail distribution, equipment operation, and confidential recordkeeping. Recognized for accuracy, problem-solving, and consistent support to front desk, facilities, and office teams. Committed to efficient daily operations and excellent service.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Mail Room Associate
JLL American
San Diego
09.2010 - Current
- Sorted incoming mail and packages for JLL-managed office delivery routes.
- Processed outgoing mail using postage meters and courier pickup schedules.
- Logged sensitive deliveries in mail tracking systems and delivery records.
- Delivered correspondence to departments, suites, and on-site staff.
- Coordinated package receipt, storage, and handoff with building tenants.
- Prepared certified, overnight, and bulk mailings for corporate distribution.
- Inspected shipments for damage, labeling, and proper destination details.
- Maintained mailroom supplies, equipment, and organized storage areas.
- Supported front desk and facilities teams with daily mailroom requests.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Maintained records of outgoing mail using internal tracking system.
- Trained staff on equipment operations and mailroom procedures.
- Delivered inter-office mail to various departments and individuals within organization and collected mail to be sent out.
- Performed daily maintenance on mailroom equipment such as folding machines, postage meters and scales.
- Stored incoming packages in secure area until they could be delivered to intended recipient.
- Reconciled discrepancies between physical counts of inventory versus computerized records.
- Scheduled pickups with local post office and other shipping carriers for outgoing mail and packages.
- Inspected incoming items for signs of damage prior to accepting them into the facility.
- Responded promptly to requests from customers regarding lost or damaged parcels.
- Recorded accountable mail received using handheld scanning equipment.
- Recorded name of sender, date of receipt and location of receiver of special delivery mail.
- Received, sorted and distributed incoming mail to appropriate recipients within the organization.
- Answered questions regarding postage rates and delivery of mail.
- Processed returned mail for proper handling or re-delivery.
- Performed basic cleaning and maintenance on equipment, troubleshooting and making adjustments when necessary.
- Assisted with bulk mailings by preparing labels, sorting items, sealing envelopes and counting pieces after completion of tasks.
- Provided customer service by answering inquiries regarding postal services.
- Inspected and weighed mail, affixing correct postage based upon type, weight and destination.
- Operated postage meter in most cost-effective way possible, affixing proper postage amount before printing to reduce risk of label or envelope wastage.
- Delivered interoffice mail between departments in a timely manner.
- Coordinated mail delivery services with carriers.
- Scanned documents for digital filing purposes.
- Monitored inventory levels of postage supplies and ordered additional when needed.
- Ensured that all packages were properly labeled with accurate addresses before being sent out for delivery.
- Maintained adequate supply of shipping boxes, tape, and labels.
- Sorted incoming mail efficiently to support timely distribution.
- Utilized barcode scanners to track packages throughout their journey from origin to destination.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Placed mail into appropriate PO boxes.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assisted customers with completing change of address and mail hold forms.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
Mail Associate
HSBC Finance Corporation
San Diego, California
01.2005 - 02.2010
- Managed HSBC Finance Corporation incoming mail sorting and distribution workflows.
- Processed outgoing mail, postage, and courier shipments for HSBC Finance Corporation.
- Verified address accuracy and routing details for sensitive finance documents.
- Logged interoffice mail, packages, and delivery records using mail tracking systems.
- Retrieved, bundled, and delivered correspondence across HSBC Finance Corporation departments.
- Coordinated special handling for confidential checks, notices, and legal documents.
- Maintained mailroom supplies, equipment, and daily operating readiness.
- Supported HSBC Finance Corporation staff with timely mail inquiries and service requests.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Assisted customers in determining their mailing needs including correct postage rates and delivery times.
- Ensured that all packages were properly labeled and addressed before being shipped out.
- Maintained records of all sent and received mail items.
- Performed quality control checks on each item prior to shipment to guarantee accuracy.
- Operated automated mailing machines such as folder-inserters, address printers, tabbers and sorters.
- Responded promptly to customer inquiries regarding tracking information or delivery status of packages.
- Provided assistance with administrative duties as needed such as filing documents or making copies.
- Stocked shelves with appropriate materials required for efficient mail operations.
- Coordinated with other departments to ensure timely delivery of mail packages.
- Identified discrepancies in the data entry process for correction prior to mailing packages.
- Processed incoming and outgoing mail by sorting, weighing, metering, stamping, and affixing postage.
- Resolved any issues related to damaged or lost package deliveries in a timely manner.
- Handled bulk orders from corporate clients such as catalogs or brochures for distribution via mail services.
- Inspected outgoing packages for accuracy to ensure they meet postal regulations before sending them out.
- Monitored inventory levels of supplies used in the mailroom such as envelopes, labels and stamps.
- Trained new employees on proper use of equipment within the mailroom environment.
- Reconciled accounts payable invoices against shipping records on a regular basis.
- Performed manual sorting tasks when needed using organizational skills.
- Kept detailed records of daily shipments and deliveries for future reference purposes.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Operated mail processing equipment and manually sorted mail.
- Used portable electronic scanner to track parcels and record tracking progress.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Answered telephones, directed calls, and took messages.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Placed mail into appropriate PO boxes.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assisted customers with completing change of address and mail hold forms.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
Education
High School Diploma -
Kearny High School
San Diego, CA06-1993
Skills
- Mail sorting
- Postage metering
- Package tracking
- Mail scanning
- Equipment maintenance
- Mail distribution
- Inventory control
- Problem solving
- Attention to detail
- Customer service
- Records management
- Time management
- Team coordination
- Workplace safety
- Package handling
- Shipping and receiving
- Document scanning
- Filing documents
- Labeling packages
- Deadline oriented
- Confidentiality
- [Equipment] operation
- Distribution services
- Route packages
- Machine operation
- Problem-solving aptitude
- Mail handling
- Quality control
- Postal equipment
- Sort mail
- Machine setup
- Multitasking capacity
- Postal code knowledge
- Multitasking
- Production goal setting
- Shipping and receiving proficiency
- Package weighing
- Mailroom Security
- Distribution management
- Mailroom inventory management
- Repair machinery
- Time management abilities
- Weight assessment
- Order processing
- Logistics coordination
- Multitasking Abilities
- Workflow management
- Team building
- Teamwork and collaboration
- Document preparation
- Machine calibration
- Problem-solving abilities
- Sorting Mechanisms
- Professionalism
Certification
- Certificate for DOT Comprehensive 49 CFR and Initial IATA Comprehensive, incl Safety and Security
Timeline
Mail Room Associate
JLL American
09.2010 - Current
Mail Associate
HSBC Finance Corporation
01.2005 - 02.2010
High School Diploma -
Kearny High School