Soua Vang
Lake Elmo,MN
Summary
Experienced Care Manager with strong background in overseeing member care plans and coordinating with multidisciplinary teams. Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
MSHO/MSC+ Care Manager
UCare Minnesota
2017 - Current
- Coordinated care plans to ensure comprehensive support for members and families.
- Collaborated with interdisciplinary teams to optimize resource allocation and service delivery.
- Mentored junior staff on best practices in care management
- Conducted MnChoices assessments.
- Assisted members with daily living needs to maintain self-esteem, and general wellness.
- Educated members and families on community resources, possible referrals/options, and health care services to better manage conditions.
- Developed strong rapport with members and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with members, families and community partners to coordinate services to meet member's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide support.
- Arranged transportation and documented details of discharge transition plans.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Served as a liaison between members, families, physicians, providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Evaluated members progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored member's progress, adjusting care plans as needed to promote ongoing improvement.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
MSHO/MSC+ Care Coordinator
HealthPartners
2016 - 2017
- Coordinated member care plans to ensure seamless transitions and optimal health outcomes.
- Collaborated with multidisciplinary teams to enhance service delivery and patient satisfaction.
- Managed member caseloads effectively, ensuring timely follow-up, and appropriate interventions.
- Assessed members' needs and connected them with appropriate resources to ensure optimal health outcomes.
- Enhanced member care by developing and implementing comprehensive care plans.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
MSHO/MSC+
UCare
05.2011 - 2016
- Please referral to previous job description
Education
Master of Social Work -
University of Minnesota
Minneapolis, MN06-2005
Skills
- Care coordination
- Interdisciplinary collaboration
- MnChoices assessments
- Patient education
- Resource allocation
- Caseload management
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Ability to learn quickly and adapt to new situations/changes
- Excellent communication skills
- Worked well in a team setting, providing support and guidance
- Demonstrate respect, friendliness, and willingness to help when needed
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Successful working within tight deadlines and fast-paced/changing environment
- Developed and maintain courteous and effective working relationships
- Strong organizational and time management skills
Certification
- Certified Language Interpreter, InterpreterEd.com
Languages
Hmong
Native or Bilingual
Timeline
MSHO/MSC+
UCare
05.2011 - 2016
MSHO/MSC+ Care Manager
UCare Minnesota
2017 - Current
MSHO/MSC+ Care Coordinator
HealthPartners
2016 - 2017
Master of Social Work -
University of Minnesota