Soua Vue
Sheboygan,WI
Summary
Seasoned Supervisor of Clinic Operations at Aurora Health Care, adept in human resources best practices and project management. Spearheaded team development, driving retention and satisfaction, while ensuring financial responsibility and operational efficiency. Excelled in fostering positive patient experiences and streamlining processes, demonstrating a motivational leadership style and detailed orientation.
Overview
33
33
years of professional experience
Work History
Supervisor of Clinic Operations
Aurora Health Care
09.2006 - Current
- Manage day-to-day operations with 35-50 direct reports within many different specialty areas
- Coaching and mentoring team members as needed, using performance improvement plans or disciplinary actions
- Conduct performance reviews 90 days, mid-year and annually
- Recruit, hire, and onboard new team members, train to provide exceptional service, driving retention and satisfaction
- Streamline efficiency, keep cost and expenses for each department within budget, retaining profitability to meet LCE targets
- Oversight of daily business to ensure overall financial responsibility for each area of department
- Review and budget process for clinic volumes and staffing for each area of oversight
- Execute patient experience strategies to foster better customer service and promote positive and engaging environment for all
- Measuring and driving positivity and engagement within the work team
- Ensure all policies and procedures are followed
Patient Service Rep Supervisor
Aurora Health Care
12.2002 - 09.2005
- Managed day to day operations of patient service representatives with 25-35 direct reports within many different specialty areas
- Coaching and mentoring team members as needed, using performance improvement plans or disciplinary actions
- Conduct reviews for 90 days, mid-year and annually
- Recruit, hire, and onboard new team members, train to provide exceptional service driving retention and satisfaction
Workers Comp Case Management Assistant/Customer Service Rep.
Aurora Health Care
08.1992 - 01.2002
- Data entry of workers comp cases into computer system to allow RN case managers to track
- Coordinate appointments for clients, work amid high volume of interruptions managing all work comp cases entering our clinics and hospitals
- Work with insurance companies, employers, and doctors to ensure patients return to work quickly, safely, and cost effectively
- Communicate with the insurance company or employer to update them on light duties ensuring that the patient, insurance company and employers are following appropriate return to work restrictions
- Tour companies to assess and understand how injuries occur and make recommendations as appropriate to help alleviate future injuries
- Help patients to understand their rights regarding workers compensation laws
Education
Healthcare business administration -
uw green bay
02.2026
medical coding - associate degree
Techskills Technical college
09.2008
certified nursing assistant -
lakeshore technical college
12.1997
Business Administration - 24 credits
Lakeland college
09.1994
Skills
- Human resources best practice
- Time management ability
- Detailed oriented
- Project management
- Motivational leadership style
- Scheduling and calendar management
- Expense reporting
- Accounts payable and receivable
- Ability to prioritize
- Training and coaching
- Computer proficiency
- Process improvements
- Customer relations
- Professional demeanor
Activities
- Active leader in organization; recently nominated to be a part of the Peak Program at Advocate Aurora Health for managers, directors and above.
- Led and been in many successful system initiatives such as being the site lead for Workday, Kudos’s ambassador, chairing for the Staff Action Committee for over 5 years and a part of the DE&I cohort.
- Bilingual in Hmong and English; having interpreted for Hmong patients, being sensitive and respectful to their cultures; ensuring HIPAA compliance and DE&I in all interactions.
Affiliations
- Enjoy reading and exercising
- Traveling and spending time with family
Accomplishments
- I was nominated to be a part of the Peak Program at Advocate Aurora Health for managers, directors, and above.
- I have led and been involved in many successful system initiatives, such as serving as the site lead for Workday, being Kudos's ambassador, and chairing the Staff Action Committee for over five years.
- DE&I cohort.
- Created and headed a customer service skills learning program for all team members to help increase their customer service skills.
- I was asked to be a mentor for other cohorts, such as Navigate, for emerging leaders.
- Revenue Cycle Denial Project: Decreasing loss by 20%.
Languages
Hmong
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor of Clinic Operations
Aurora Health Care
09.2006 - Current
Patient Service Rep Supervisor
Aurora Health Care
12.2002 - 09.2005
Workers Comp Case Management Assistant/Customer Service Rep.
Aurora Health Care
08.1992 - 01.2002
Healthcare business administration -
uw green bay
medical coding - associate degree
Techskills Technical college
certified nursing assistant -
lakeshore technical college
Business Administration - 24 credits
Lakeland college
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