Souariba Mahamat Gao

General Manager

Domino's Pizza

Hyattsville, MD

09.2021 - Current

Established and maintained effective communication with staff members to ensure efficient operations.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Trained employees on duties, policies and procedures.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Implemented campaigns and promotions to help with developing goods and services.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Mitigated business risks by working closely with staff members and assessing performance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Supervised employees through planning, assignments, and direction.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Developed marketing strategies designed to increase brand awareness within target markets.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Prepared staff work schedules and assigned team members to specific duties.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Tracked monthly sales to generate reports for business development planning.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Resolved customer complaints efficiently and professionally.
Used approved scripts to de-escalate angry customers during telephone interactions.
Participated in team meetings, training sessions and workshops related to improving customer service processes.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Responded timely to emails from clients regarding product and service inquiries.
Answered customers' inquiries, identified their needs and provided solutions to resolve issues.
Handled difficult situations with tactful diplomacy while maintaining a positive attitude towards customers.
Updated databases with new and modified customer data.
Collected deposits or payments and arranged for billing.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent customer service over the phone and in person.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Demonstrated strong problem solving skills when resolving complex technical problems reported by customers.
Recognized by management for providing exceptional customer service.

Summary

Overview

Work History

General Manager

Education

Bachelor of Science - Information And Computer Systems

Skills

Certification

Languages

Timeline

General Manager

Bachelor of Science - Information And Computer Systems

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