Summary
Overview
Work History
Education
Skills
Timeline
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Souhayl Zejly

Holly Springs,NC

Summary

Proven Guest Services Representative and Front Desk Agent, adept in leveraging excellent customer service and proficiency in hotel management software to enhance guest satisfaction and streamline operations. Demonstrated ability to resolve conflicts and improve team efficiency, contributing to a significant increase in guest approval ratings. Skilled in communication and organizational tasks, consistently delivering results beyond employer expectations.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Guest Services Representative

07.2022 - 06.2023
  • Assisted guests with their needs, including booking tours, making restaurant reservations, and arranging transportation.
  • Handled guest feedback and implemented solutions to enhance guest satisfaction.
  • Maintained an up-to-date knowledge of hotel services, amenities, and local attractions to provide informed recommendations.
  • Assisted in training new staff members on hotel policies and procedures.

Front Desk Agent

01.2020 - 08.2021
  • Greet and welcome guests, providing exceptional customer service and ensuring a pleasant check-in/check-out experience.
  • Manage reservations, cancellations, and modifications using hotel management software.
  • Address and resolve guest inquiries, complaints, and issues promptly and professionally.
  • Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
  • Process payments and maintain accurate records of transactions.

Education

High School Diploma -

Moulay Idriss Akbar
Morocco
05.2001 -

Skills

Excellent customer service and communication skills

Timeline

Guest Services Representative

07.2022 - 06.2023

Front Desk Agent

01.2020 - 08.2021

High School Diploma -

Moulay Idriss Akbar
05.2001 -

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Souhayl Zejly