SOUKAINA EL BOUNASSRI
Doha,DA
Summary
A committed, hardworking, and amiable person with an ambition to succeed. I've invested the last years of my work experience in hospitality management where I've been able to grow, develop and hone interpersonal skills, a professional and responsive attitude to problem-solving and a focus on excellence while ensuring timeliness and managing several tasks and priorities effectively.
Overview
13
13
years of professional experience
Work History
Operation Manager
C house cafe
Doha
08.2019 - Current
- Responsible for leading, directing, and managing all operations
- Appraise staff performance and provide feedback to improve productivity
- Coordinate daily Front of the House and Back of the House restaurant operations
- Organize and supervise shifts
- Ensure compliance with sanitation and safety regulations
- Regularly review product quality and research new vendors
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Control operational costs and identify measures to cut waste
Operation Manager
Cappucino caffee
Tangier
05.2018 - 08.2019
- Managing all aspects of business operations including the recruitment and staff selection process
- Regularly review product quality and research new vendors
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Organize and supervise shifts
- Ensure compliance with sanitation and safety regulations
- Respond efficiently and accurately to customer complaints
- Deliver superior service and maximize customer satisfaction
- Control operational costs and identify measures to cut waste
Sales & Marketing Social Events Coordinator
Ritz-Carlton
Doha
12.2016 - 04.2018
- Develops sales strategies and approaches for various products and services
- Creates and presents regular performance reports for managers and executives
Club Lounge Supervisor
Ritz-Carlton
Doha
06.2014 - 12.2016
- Plan and supervise the day-to-day operations
- Coordinating and monitoring the work of direct subordinates and verifying that grooming standards are respected
- Carry out training for new employees and on-floor training
Club Lounge Concierge Associate
Ritz-Carlton
Doha
01.2012 - 06.2014
- Managing procurement, billing, administration, and supervising support staff
- Document pertinent information in the department logbook
- Report accidents, injuries, and unsafe work conditions
Hostess
Ritz-Carlton
Doha
12.2011 - 01.2012
- Welcoming guests in a warm and friendly manner
- Monitors restaurant activity to determine seating and dining flow
- Seat guests and manages the seating chart
Education
Certificate - Sales & Marketing and Event coordination
Ritz-Carlton
Doha01.2010
Degree - English Literature
Mohamed V University
Morocco01.2010
Skills
- Strategy development
- Organisation
- Public relations
- Customer service
- Innovative thinking
- Excellent planning skills
- Negotiation skills
- Ability to multi-task
- Work to deadlines
- Observation
- Decision making
- Communication
- Multi-tasking
Accomplishments
- 5 Star Nomination, Ritz-Carlton, Doha, 04/01/12
- 5 Star Nomination, Ritz-Carlton, Doha, 04/01/15
References
References can be provided upon request.
Languages
- English, Fluent
- Arabic, Native
- French, Good
Timeline
Operation Manager
C house cafe
08.2019 - Current
Operation Manager
Cappucino caffee
05.2018 - 08.2019
Sales & Marketing Social Events Coordinator
Ritz-Carlton
12.2016 - 04.2018
Club Lounge Supervisor
Ritz-Carlton
06.2014 - 12.2016
Club Lounge Concierge Associate
Ritz-Carlton
01.2012 - 06.2014
Hostess
Ritz-Carlton
12.2011 - 01.2012
Certificate - Sales & Marketing and Event coordination
Ritz-Carlton
Degree - English Literature
Mohamed V University
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